Not again. Hundreds more flights delayed Friday plus 46 flights canceled as unexplained technical problems were on tap for Hawaiian Airlines customers.
Leave a Comment
51 thoughts on “Another Hawaiian Airlines Meltdown Just Infuriated Customers To The Max”
Hawaiian Airlines Kona Gate Agents have always been aloof and rude. No evidence of “aloha” in Kona!
True
Hawaiian Airlines issued an apology yesterday, but they clearly didn’t handle this situation well!
Unless they totally collapse and end up bankrupt, what history shows us is that in order to recover and regain lost customers the airlines will have solve these recurring problems
significantly improve customer service in order to stay in business.
We will see what happens?
Family vacation with kids and grandchildren. All were encouraged to get Hawaiian CC to get the miles. We talked up Hawaiian Air as the best experience. Well not so much. Everyone had cancellations & delays. Back to Southwest & cancel the Hawaiian CCs. Thanks.
I flew on Saturday morning. They sent emails around 1am of flight delays and cancellations. Of course I wasn’t awake to check my email. After lots of waiting, I finally arrived home on Kauai to wait 2 more hours for some of my checked baggage. Lihue airport had so much baggage including a wheelchair from Friday and Saturday flights. I’m a long time customer and will continue to fly Hawaiian, but will be looking at other options. At this point there is no reason to maintain loyalty to an airline that doesn’t value its customers.
It is infuriating that Hawaiian and the rest of the airlines continue to cause major problems for travelers and potentially cost customers lots money or worse. Some of these travelers, I assume were traveling inter-island for medical care, yet there is little to no compensation for those affected and the airline says “Oops, so sorry for the inconvenience” and calls it a day. Where is Pete Buttigieg? His silence is deafening. Why is he not holding these airline’s feet to the fire? Without serious consequences, there is no incentive for the airlines to compensate or to make adjustments in their operations so that these events no longer occur.
I have requested full refund of the flight and of the costs of a missed night in KOA, a missed day of prepaid rental car. I have also asked for compensation for not offering me neither a hotel night nor a warm dinner, leaving me and my wife for a full night with just biscuits and water.
I urge you all to flood Hawaiian with similar requests
Hawaiian air as a big airline company should have some kind is back up system to Avoid this type of disruption. May 12 shut down was pretty bad. It took Hawaiian 6 hours to finally put 3 Hilo flights on a A-320 plane to get as much passenger to Hilo. Also Hawaiian had issues getting pilots and flight crews to fly on certain routes. Hawaiian should learn from this really good so it doesn’t happen again.
It was hell. No communication whatsoever.
My worst vacation ever. First amd last time flying Hawaiian Airlines.
I’m curious
Could it have been some sort of cyber attack? We may never know
somebody needs to go to prison, hundreds left stranded in Honolulu, no explanation just”we can get you on a flight tomorrow night”. thank you Southwest for getting me home to Hilo❤️
The same people always claiming “We will never fly XX again!” Are the same folks that will book the same company later on. It’s an insignificant statement. The difference between this and SWA’s IT meltdown is that HAL’s one only lasted a few hours and recovered very quickly.
What flavor is the KoolAid you’re drinkin?
Bringing SWA into the discussion adds nothing to the loss Hawaiian Airlines passengers suffered.
Having been through both melt downs I will never fly HA again. It was my first time and last.
Again an insignificant statement. The industry and its customers evolve as they come and go. “XX was a great experience!” “Never flying XX again!”. The cycle continues….
The lack of communication was one of the main complaints I heard on Friday. I was on the 11:40 flight from OGG to LAX. There was no gate personnel, no announcements (other than a gate change). After almost four hours , I finally received a text that the flight was canceled. You can imagine the line for folks who needed accommodations. Thankfully, I had another night for my timeshare and Ubered back to the Nanea. Biggest mess I have seen and have been coming to Maui since 2008! Back to Delta!
I am not sure what you mean by insignificant. Were you caught up in any of these meltdowns? Older people, people with disabilities, cranky babies and cranky people. I can tell you without a doubt that I will never fly Hawaiian again. I have always flown Delta with this one exception. When I was delayed with Delta on one of my trips, they provided us with snacks and water And kept us updated. I don’t fault Hawaiian for the internet issues. However, their communication was an F-….Crickets! I feel sorry for those folks who have to depend on this airline for inter-island travel. I do not!