Not again. Hundreds more flights delayed Friday plus 46 flights canceled as unexplained technical problems were on tap for Hawaiian Airlines customers.
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51 thoughts on “Another Hawaiian Airlines Meltdown Just Infuriated Customers To The Max”
What a mess.
The HAL website has also devolved into a much poorer version of itself. No more monthly calendar of fares. No scrolling through the weekly list of fares, you have to modify search. Miles award quotes are limited to a single day. The website also doesn’t remember your last search any more, you have to start fresh. Pretty sad.
Been flying Hawaiian for over 30 years but have already flown on other carriers for various reasons including HAL going way downhill from what it was. Cost cutting can only go so far until it causes a collapse.
I really feel sorry for the inter-island travelers. At least they have a choice now with SW.
Hawaiian Airlines is still DaKine! You forget Frank DeLima used to make fun of island time Hawaiian and Aloha airlines?!! HA, against all odds, has become one of the top airlines in the world in the last decade in customer service and on time flights. You forget, this is an island nation! My wife is getting on her plane to HNL right now, she waits an extra hour to go home. No Big Deal! Aloha.
What!! One of the Top airlines?? Doesn’t even have a contingency plan like other companies do!
Only reason still in existence has a captive customer base.
On Friday May 11, 2023
I had a flight out from Kona – Honolulu
@ 6pm and arrived Honolulu @ 6:30m
Well , my flight was cancelled as I waited till almost midnight. cause the last fight from. Honolulu to Kona came in, I as the visitor guess center. She said that’s the last flight. Oh I know the last flight was @ 7:30 hours pm for those who waited 1:00pm – 6: 20 pm . So I got a flight 0n Saturday @ 12:30 noon but that flight never leave the ground till 4:30 pm . We sat in the aircraft 41/2 hrs. We arrive Honolulu @ 5 pm .! what a Mother’s Day weekend
Why can’t these airlines get IT “right”? SWA’s issues were really an IT meltdown due to the fact that they haven’t invested properly in those systems for years. Hawaiian, on the other hand, made an investment, and then botched the rollout. This latest one where the outsourced data center had a “power blip” that shut down all of the servers wasn’t Hawaiian’s fault directly (note that DRFortress is the outsourcer of choice in Hawaii), but, again, this was an IT infrastructure architecture/design choice that Hawaiian IT made, so they certainly bear some responsibility. HIT decided to put all their eggs in the DRFortress basket, and, well, you see what happens when you do that. Experienced IT DR/BC folks know better, so what happened?
a proper DR and HA systems has to be tested regularly to make sure it’s up and running in a reasonable of time. 3 Hours outage due to a DRs’s power outage is outrageous to be honest specially this is the DR company.
DR (Disaster Recovery) and BC (Business Continuity) along with Backups, etc. is what I do for a living. I don’t have enough info on exactly what the design the Hawaiian is using for DR and BC looks like, but clearly, it’s insufficient. Critical systems like the ones that went down preventing the scheduling of flight should be both local redundant and additional redundancy to a separate data center. Sure looks like this wasn’t the case here since, again, failover between these redundant systems for critical systems should be measured in seconds/minutes and in some case, for VERY critical systems it can even by zero. All this costs money and company’s tend to not want to spend on this until they have a problem.
The management needs to fired and sued in civil court. There is no excuse for their incompetence.
As many people said , no transparency, no information. I have been trying for 3 days to find any information about my missing bags after flying to Australia. The department of transportation need a full investigation and fines levied against the management and company!!
Looks like DRFortress has overplayed their operations. And once again the public suffers.
We were stuck at OGG flight #265
We landed in HNL after 230a- 12+ hours late- car rental closed- stuck had to pay crazy high prices for Uber lost entire day of vacation- missed reservations.
It was chaos, stood in lines for 5 hours to talk to agents to be told- i knew more then they did. Updates were 2 hours delayed throughout the day. It was the worse travel day!
Tried calling on hold more then 90 mins, tried using their message- no one responded- totally all left to fend for ourselves.
My flight was scheduled for Sat 8a SAN – HNL – OGG. I checked in as usual. Around 10:30 p on Friday got a text saying flight delayed to 9:30 am. That would make us miss our connection, so I waited 1.5 hours on the phone to speak with an agent who moved us to the next flight, but didn’t do it properly. We had paid cash for our tickets and upgraded with miles. Lesson Learned – we started our check-in 2 hrs in advance and at the end they we actually holding the plane for us and our luggage! As we attempted to check in the couldn’t complete the check in for the luggage since the agent on Friday didn’t cancel the first flight properly … it goes on and on – and finally I just said let me go to HNL and I’ll deal with it when I get there.
Strange JW, BD, MG, DR, LB, ER not rushing to blame Southwest this time.
I agree with Brian A, ” You rich, Don’t give a cr** about how much you pay for
airfare? Fly HA.”
New slogan for HA-You’ll get somewhere, sometime.
Exactly my sentiment. When it was Southwest there were so many coimments about using HA instead of SWA. All the comments made about HA being a local company and SWA was hellbent on driving them out of business. SWA not understanding the culture of Hawaii.
There have been some comments about how bad HA is now, but nothing like the comments made in December.
I’m torn, because we mostly fly HA from SoCal to HNL. Have been checking airfares and HA just jumped from $1700+ to $2400+ SWA is looking good for our September trip there.
No company is perfect, so I tend to overlook most of the pro HA, anti SWA comments made just a few months ago. But, people have to choose what’s best for them. No need to bash the other guys. Aloha