Hawaii Hotels: Extreme Staff Shortage And Now Expired Contracts

Do you want daily housekeeping at Hawaii hotels? Some hotel managers think not, but the employee union believes otherwise.

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87 thoughts on “Hawaii Hotels: Extreme Staff Shortage And Now Expired Contracts”

  1. The hotel industry on O`ahu has managed to shut down AirBnB and VRBO on O`ahu, thus greatly reducing competition (using a a very weak justification and a very pliant Council). Now, they are raising prices and reducing services while raking in more revenue than ever before. This is extremely short-sighted and counterproductive, and says a lot about the types of managers in charge. Gee…this type of behavior is Not what I learned in business school, which is that firms have obligations to the communities that support them. You wouldn’t know it here: here, it’s all about greed.

    Hawai`i hotel industry corporate talk about valuing employees is a crock.

    Thank you for allowing me to vent!

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  2. Daily broom cleaning is nice, but it’s not needed. As long as the room are well maintained and I can get room service I am happy.

  3. I haven’t used daily cleaning services for many years. Daily changing/washing sheets and towels is not good for the environment and doesn’t make sense with water shortages.
    I will use a weekly refresh if I stay 2 weeks.
    In any case, any level of service, I believe, deserves a generous tip to housekeeping services.

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  4. Hi Randy R, what you’ve said is more accurate than some want to admit. Without Admitting What the Problem is, How it was Caused, How it can be Addressed and Rectified? Seems like State Government tosses Money at problems without any Results and Contracts are Awarded by the Friends and Family Plan. Local Government isn’t any better. If they wanted to put people to work they could in short order. They’re still Flush with Federal Cash, it will slowly disappear with little to show for it except for the occasional questions that will go nowhere! Elect Better People and hold them Accountable, Good Luck Hawaii.

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  5. I just stayed at the Ala Moana Hotel for a week, where daily cleaning was standard practice. I don’t need fresh towels or sheets every day but I do want daily cleaning when I’m staying in a hotel. Better that daily cleaning be standard. If not wanted one or more days, easy just to call housekeeping and tell them.

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  6. We went to Hawaii a couple months ago. We did not have daily housekeeping which was not an issue because there was only 2 of us. I would have appreciated them coming around daily to check and see if we needed coffee towels,t.p.,toiletries without us having to call housekeeping.
    I’m not sure if they still time people on cleaning each room but if they are this is probably a big part of the issue at hand.No one wants to race like mad to clean diry rooms.Ive cleaned dirty hotel rooms and some actually should have been given 30 minutes instead of 12 to 15 min…… thank you

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  7. Just back from a 20 day stay at the Marriott Resort and Spa Hotel on Oahu. I appreciated the daily cleaning as this is the my main space I was in for over 2 weeks. I preferred to have the room tidied up so I could enjoy my stay. In the 20 days I did not have my room cleaned 3 days. Housecleaning staff at the Marriott were outstanding as were other staff at the hotel.

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  8. It’s not just Kauai. In the last month we’ve spent a few nights at a hotel in the states and 2 weeks in a time-share in St. Thomas, USVI. Neither offered housekeeping during our stay. I can deal with that for a 3 night stay, but 2 weeks? And we have reservations on Kauai early next year for 27 days, with a room change in the middle of that time. Earlier this year that was the only time we had the room cleaned and I won’t be surprised if that happens again. Not acceptable! Every 3 days is one thing, 2 weeks is another. This has got to change!

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  9. I do not like daily cleaning. It is obtrusive. When I travel I frequently put out the do not disturb sign. I pick up after myself. I do not clean every day at home, why should I when I travel?

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