Our VRBO is being very unreasonable about refunding our rental on the Big Island. We are scheduled to go on March 26. It is a property management company. They will not contact the owner on our behalf but will only go with their policies despite VRBO encouraging a full refund. If we try to rebook within the year, it would cost 3 times the amount and they won’t cover the difference. I am so frustrated. I spent 4 hours on the phone today. I will never rent any property from that company. Their canned, impersonal response via email and condescending tone to me on the phone were horrible customer service. We are from WA state and we know the severity of these closures that are coming your way. I can’t believe this property management, that is not even based in HI, is doing this. Other people I know that were traveling are getting full refunds from owners.
Emily P.
We are having the same exact experience. I am wondering if it is the same company. It is super frustrating and unfair. I’m sorry this is happening to you.
Huong N.
Hi,
I am flying with Hawaiian Airlines from Sanjose to Sydney on the 8th of May. Can I reschedule the ticket with the fee waived?
Thank you
Beat of Hawaii
Hi Huong.
Please contact the airline directly. It looks like you should have several options if you purchased on or before March 14, 2020 for travel between March 14-June 30, 2020:
1. Change your flight to new travel dates that begin by Dec. 31, 2020 to have change fees and fare difference waived.
2. Change your flight to new travel dates that begin after Dec. 31, 2020 to have the change fee waived, but pay the fare difference (if any).
3. Cancel your ticket and the unused value of the ticket may be applied toward the purchase of a new ticket for a period of up to one year from the original ticket purchase date.
Aloha.
Jim R.
Aloha Guys,
Have you heard if there are contingencies for those of us who own property and live there part time? I’m scheduled to come in mid-April, and have not been cancelled yet. Since I’m technically not a “tourist”, although I don’t reside there permanently, would someone like me be considered for “essential travel”, since I need to take care of my properties?
Mahalo, for whatever you can find out!
Beat of Hawaii
Hi Jim.
We have heard nothing about essential travel at all. Our sense is there may either be flights or no flights at all.
Aloha.
Jim R.
Mahalo, I read your update for last night. We really appreciated your updated info! Is there any way to find out, since there will be a 14 day quar antine on arrivals, how that process works in more detail? Would someone like me be able to stay at my property? Can I get medical clearance to travel, if I have already been in self-quar antine for more than 14 days here in California? Will there be a Hotline to contact for property owners who are part time residents, and need to get there to take care of stuff there? I know it’s subject to a total domestic flight ban, but Any questions like this that can be verified, would be greatly appreciated! Again, Mahalo for your awesome support and updates!
Beat of Hawaii
Hi Jim.
Thank you! Excellent questions. We are looking for answers on this situation and plan to post updates later today.
Aloha.
Jim R.
Thanks again!
I saw that it’s likely that I can stay ay my place on the Big Island. But, if in quar antine will there be a way to access food, money and supplies for the 14 days. I have good neighbors that will likely help out, but I’m looking forward to finding more of these answers for property owners like me. I’ll be paying attention daily to your updates!
Aloha to you guys!
Beat of Hawaii
Hi Jim.
Yes, we are all in the same boat in the sense of waiting for more information. We saw that we may be able to swim in the ocean for exercise, but perhaps not be permitted to drive there as an example.
Aloha.
Lisa
We are flying from Oakland to Maui on March 27,2020 though Hawaiian air. We had a package deal which includes flight, hotel and car for a wk. but havent heard from Priceline travel company. Our trip is 7 days away. Would you know if we will be to get full refund or credit for future travel back to Hawaii?
Marsh R
My gf is trying to fly to Hawaii on March 25th from Sacramento with Hawaiian airlines. Do you think her flight will be cancelled?
Mark T.
We sure hope so. What part about Hawaii is Closed, we don’t want visitors do you not understand?
Mark H
Would be great if there was a domestic travel ban. It would help travelers get refunds on flights. As of now, most airlines are providing fee waivers AND travel most be completed within one year of ticket purchase. Since I purchased tickets on July 11, 2019, I’d have to re-book to complete new travel by July 11, 2020. The reports I read expect the government not to initiate any restrictions as airlines are expected to cancel flights based on lower occupancy.
Teresa C
Now if we could get VRBO owners to do what AirBnb and Hotels are doing and refund guests for their stays. A lot of owners aren’t doing refunds or only 50%.
Vt
Yes!!! I even have an owner trying to say its still just fine to travel.
Jules
Why should 100% of the burden and loss from the issue be placed on hosts only. It is more fair to share in this loss together and a 50% refund for those reservations that do not typically qualify for any refund is quite conscientious. For hosts that have “strict” cancellation policies, I feel they have made it quite clear that this is income that is relied upon, it’s not just a hobby.
JAMES
We pushed out our June vacation to Maui until September. Hoping all will be ok then.
Chuck C
So me and my friend have travel plans from April 17-25. At this point I’m assuming it’s in our and the islands best interest to reschedule for a further date?
Mary Sue
My daughter is a UH student who came home for spring break (Oklahoma). Now she needs to go back to pack up her dorm room and return home again to finish her semester online. I am worried about her getting stuck in Hawaii. She is scheduled to fly to HI tomorrow 3/21 and return to Oklahoma on 3/28. Think she will be able to do that before everything shuts down?
Pamela O.
Is there someone you can hire, or does she have a friend in Hawaii that could pack everything up for her? That might be the best bet?
Comments are closed.
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Our VRBO is being very unreasonable about refunding our rental on the Big Island. We are scheduled to go on March 26. It is a property management company. They will not contact the owner on our behalf but will only go with their policies despite VRBO encouraging a full refund. If we try to rebook within the year, it would cost 3 times the amount and they won’t cover the difference. I am so frustrated. I spent 4 hours on the phone today. I will never rent any property from that company. Their canned, impersonal response via email and condescending tone to me on the phone were horrible customer service. We are from WA state and we know the severity of these closures that are coming your way. I can’t believe this property management, that is not even based in HI, is doing this. Other people I know that were traveling are getting full refunds from owners.
We are having the same exact experience. I am wondering if it is the same company. It is super frustrating and unfair. I’m sorry this is happening to you.
Hi,
I am flying with Hawaiian Airlines from Sanjose to Sydney on the 8th of May. Can I reschedule the ticket with the fee waived?
Thank you
Hi Huong.
Please contact the airline directly. It looks like you should have several options if you purchased on or before March 14, 2020 for travel between March 14-June 30, 2020:
1. Change your flight to new travel dates that begin by Dec. 31, 2020 to have change fees and fare difference waived.
2. Change your flight to new travel dates that begin after Dec. 31, 2020 to have the change fee waived, but pay the fare difference (if any).
3. Cancel your ticket and the unused value of the ticket may be applied toward the purchase of a new ticket for a period of up to one year from the original ticket purchase date.
Aloha.
Aloha Guys,
Have you heard if there are contingencies for those of us who own property and live there part time? I’m scheduled to come in mid-April, and have not been cancelled yet. Since I’m technically not a “tourist”, although I don’t reside there permanently, would someone like me be considered for “essential travel”, since I need to take care of my properties?
Mahalo, for whatever you can find out!
Hi Jim.
We have heard nothing about essential travel at all. Our sense is there may either be flights or no flights at all.
Aloha.
Mahalo, I read your update for last night. We really appreciated your updated info! Is there any way to find out, since there will be a 14 day quar antine on arrivals, how that process works in more detail? Would someone like me be able to stay at my property? Can I get medical clearance to travel, if I have already been in self-quar antine for more than 14 days here in California? Will there be a Hotline to contact for property owners who are part time residents, and need to get there to take care of stuff there? I know it’s subject to a total domestic flight ban, but Any questions like this that can be verified, would be greatly appreciated! Again, Mahalo for your awesome support and updates!
Hi Jim.
Thank you! Excellent questions. We are looking for answers on this situation and plan to post updates later today.
Aloha.
Thanks again!
I saw that it’s likely that I can stay ay my place on the Big Island. But, if in quar antine will there be a way to access food, money and supplies for the 14 days. I have good neighbors that will likely help out, but I’m looking forward to finding more of these answers for property owners like me. I’ll be paying attention daily to your updates!
Aloha to you guys!
Hi Jim.
Yes, we are all in the same boat in the sense of waiting for more information. We saw that we may be able to swim in the ocean for exercise, but perhaps not be permitted to drive there as an example.
Aloha.
We are flying from Oakland to Maui on March 27,2020 though Hawaiian air. We had a package deal which includes flight, hotel and car for a wk. but havent heard from Priceline travel company. Our trip is 7 days away. Would you know if we will be to get full refund or credit for future travel back to Hawaii?
My gf is trying to fly to Hawaii on March 25th from Sacramento with Hawaiian airlines. Do you think her flight will be cancelled?
We sure hope so. What part about Hawaii is Closed, we don’t want visitors do you not understand?
Would be great if there was a domestic travel ban. It would help travelers get refunds on flights. As of now, most airlines are providing fee waivers AND travel most be completed within one year of ticket purchase. Since I purchased tickets on July 11, 2019, I’d have to re-book to complete new travel by July 11, 2020. The reports I read expect the government not to initiate any restrictions as airlines are expected to cancel flights based on lower occupancy.
Now if we could get VRBO owners to do what AirBnb and Hotels are doing and refund guests for their stays. A lot of owners aren’t doing refunds or only 50%.
Yes!!! I even have an owner trying to say its still just fine to travel.
Why should 100% of the burden and loss from the issue be placed on hosts only. It is more fair to share in this loss together and a 50% refund for those reservations that do not typically qualify for any refund is quite conscientious. For hosts that have “strict” cancellation policies, I feel they have made it quite clear that this is income that is relied upon, it’s not just a hobby.
We pushed out our June vacation to Maui until September. Hoping all will be ok then.
So me and my friend have travel plans from April 17-25. At this point I’m assuming it’s in our and the islands best interest to reschedule for a further date?
My daughter is a UH student who came home for spring break (Oklahoma). Now she needs to go back to pack up her dorm room and return home again to finish her semester online. I am worried about her getting stuck in Hawaii. She is scheduled to fly to HI tomorrow 3/21 and return to Oklahoma on 3/28. Think she will be able to do that before everything shuts down?
Is there someone you can hire, or does she have a friend in Hawaii that could pack everything up for her? That might be the best bet?