I didn’t read all the comments so I don’t know if someone else caught this.The waiver info on Alaska Airlines is out of date. I just cancelled tickets for May 14th. The funds were deposited into my “wallet”. I just have to rebook by the end of the year not complete travel. Hope this helps.
Beat of Hawaii
Hi Patricia.
Thanks. That was an error and we corrected it.
Aloha.
Koli W
We’ve been on the big island since early March and have tickets to fly to Maui for another month stay beginning 4/4. Will SWA still be flying to Maui then? It’s safer to SIP at our condo on Maui than to fly back to the mainland. Yes we are visitors, but not a week type of visitor, a month on each island type of visitor and one who is staying in place and just taking walks with social distancing (we don’t even use pools). The environment is better for the body (we’re getting exercise and fresh air) and the mind, plus the soul. We find ourselves in a quarndry.
W.W.
The idea is to save scarce resources for those who live here. We do not need you in our health care system should you get sick. You feeling good about being here is not the point. You staying in your hotel room is not the point. Our resources come by barge or other means from elsewhere in most cases. Do you really want us to be ok with your staying here just because you feel safer? We do not feel safer having you here, right now you really need to go home. A host who has a pandemic to control does not need visitors to use the scarce resources we have. Where you are staying will likely close as they follow the stay at home orders and then someone will have to figure out how to get you out of here. You want the attention on you and a pass because you believe being here a month is better than visitors with shorter visits? That just gives you more time here when our Governor has asked you to make arrangements to leave ASAP. Come back later, please go now.
BG
Aloha nui loa to you, too!
Dan M
We have 1st class tickets on AA Flight #6 on April 8 from Maui to Dallas then Dallas to Austin. We used Aadvantage miles to book. What are the chances that we will be able to go and do you know what AA’s policy will be for cancellations if they don’t fly?
Erin M.
So we fall into this category of the Hawaiian Airlines waiver:
Tickets purchased before March 1, 2020 with travel dates between March and May 2020: No change fees for rebooked travel that begins on or before Dec. 31, 2020. Tickets must be changed no later than Dec. 31, 2020 or one year from the original ticket purchase date (whichever is earlier).
Does that mean we would have to travel by the end of the year? Or just need to rebook by the end of the year?
We were hoping to still be able to go on our 5/13 trip but things keep getting worse and worse. It’s better to be safe and keep everyone else safe by staying home, I agree. Stay safe.
Mahalo, Erin
Beat of Hawaii
Hi Erin.
Their fee waiver says “No change fees for rebooked travel that begins on or before Dec. 31, 2020.”
Aloha.
Erin M.
Thank you, I’ve never had a cancellation so I’m a bit overwhelmed and confused. I appreciate your response.
kay
We also booked our condo last year and flight on Hawaiian Airlines in Feb 2020 for flight to Kauai from 5/2/20-5/9/20. According to Hawaiian Airlines you can cancel your flight and re-book for another time. But I see Beat of Hawaii also posted that if your flight is cancelled and you choose to cancel your flight you are entitled to a refund, including your baggage fees and any extras that you paid for. I looked on Hawaiian Airlines website, there is a page to cancel flight and rebook, but there is nothing about cancelling and requesting a full refund. Hopefully, they will update their website and include “refund” in the cancellation page. Has anyone else been able to get a full refund instead of having to re-book flight? Thank you Beat of Hawaii for this helpful info!!!
Beat of Hawaii
Hi Kay.
Thank you.
Aloha.
Erin M.
Our flight are in May too. I think the smartest thing is to wait until our dates fall under the ever evolving policy. We will have a better chance of getting refunded if our flights are cancelled. Good luck!
msconk
Aloha, We are flying in early May also. There was a list of the suspended flights. Hoping for a refund since our timeshare does not give refunds. I hope the Hawaiian people make it through this terrible time. Good luck Hawaii! You are a wonderful place that I will return to when this is over. I am sheltering in place.
Mahalo
Beat of Hawaii
Hi Msconk.
Thanks again!
Best Aloha. R/J
Kevin L
We have a winter home in Hawaii, and our home on the mainland. We have been here a while now and think the odds are better hunkering down and complying with every bit of advise makes more sense than flying anywhere right now. I am getting tired of hearing the bickering about visitors vs locals.we are all in this together. Be smart and safe, and have aloha!
Lanell
We are in the same boat. We were supposed to go home 3/31 to Seattle, but feel safer in Maui. Hope we are making the right decision.
Thank a for all the news, Beat of Hawaii. You update is better than the “regular” news outlets.
Beat of Hawaii
Hi Lanell.
Thanks very much! Please stay in touch.
Aloha.
Mama K.
Hawaiian Airlines has done nothing but take advantage of the people in our steady since The demise of Aloha Airlines. Totally jacked up prices and ridiculously Hugh cards were the norm until the arrival of Southwest. I couldn’t care less if this drives them out of business.
Aloha G.
We have found Hawaiian to be great over the past 10+ years. If you are flexible with your travel, there are good prices to be found. Like many of the airlines, though, the food is not what it used to be. I used to love getting a flavor of the islands coming and going.
Diann
What a horrible thing to wish on the employees and employees families at a time of global crisis. Shame to you.
Heather F.
We booked a condo from April 25 through March 1st through VRBO. Maui Gold Condos is the Management company. Obviously with the new 14 day mandatory quar antine policy for travelers, we are forced to cancel. Sadly Maui Gold Condos is only willing to give us 50% of our money back and is stating the owner will be selling the condo so rebooking is not an option. Our family has saved over two years for this trip and will now be out $2000.00. This leaves us unable to find another place for our family to stay in before our airline vouchers expire. we are truly disappointed and will continue to fight for our full refund. We are truly sick to our stomachs over the loss of our hard earned money and the family vacation we have been dreaming about for over two years.
Erin M.
I’m so sorry, that’s awful you are only getting half. I know it’s up to the owners discretion. We have to cancel 2 VBRO as well but luckily both owners are bring really kind. I hope something can happen in your favor.
Tony
We had a similar situation for a trip to Spain that we had to cancel because of Spanish government mandated. No complaint about the mandates. We booked Airbnb. One host refused to grant us a full refund. We contacted Airbnb and they arranged a full refund. They converted our service fees for 5 bookings to Airbnb coupons. A little petty but acceptable. I suggest you take your complaint to VRBO. I believe they will refund your money. When you rebook in the future do not book with this profiteering host. And be sure to review them on VRBO and everywhere you can.
Heather F.
Update: Condo did let us rebook our vacation. We couldn’t be happier. We hope everyone will find a solution that will allow them to reschedule their trip to Hawaii.
W.W.
This a pandemic, People have been laid off and are losing more than $2000, They are losing everything. I am truly sorry for your loss but In order to fight this pandemic in Hawaii we are all sacrificing in the hopes that lives may be saved.
Jeff
Contact VRBO again and tell them you’re going to contest this thru your credit card company then contact your credit card company about the rental. It probably won’t do any good but you never know. Also mention to VRBO that AirBNB is refunding full amounts to customers so guess who you’ll be using for future trips. Good luck.
Ken
We made plans to visit Hawaii in early June. We made the reservations before all this was known about a virus. Do you think we will be able to come in June or should we cancel?
Carol
We cancelled our trip to Kauai that was supposed to start in June. We were going to stay a month. I personally don’t think things will be back to “normal “ at that time. Looking at China/Italy & now the US, I think it will be 3 or more months before things start improving, especially if people don’t take this seriously
Anon
It seems odd to close Hawaii Volcanoes National Park. Closing the visitor centers made sense, but I was there Friday and Saturday and was rarely within a quarter of a mile of another person, let alone 6 feet. Closing the Thurston Lava Tube would probably be a good idea, but that appeared to be literally the only place in the entire park where there was any significant number of people congregated (and I avoided it as such.) Even it was far less crowded than normal, but probably still too many people for it’s close quarters. Most of the parking lots in the park were either completely empty or had 3 or 4 vehicles at most – including the main parking lot at the visitor’s center.
I don’t know of many ways to practice social distancing better than wondering around a trail somewhere between 1/4 mile and 5 miles from the nearest other person.
Jjdaz
The problem with this virus is: highly contagious, 2 weeks before symptoms appear which means you’re walking around infecting others when you feel perfectly healthy, flattening the curve by completely staying home and NO travel is the absolute ONLY way to not have an Italy. The U.S. is number 3 in the world. I am a nurse. I am going to see more cases boom here in the next couple weeks due to people thinking it’s ok to go to the park, ok to travel and ok to think it won’t be me!
Deni R.
The issue with the park is they won’t have rescue services avaialable, if anyone got hurt out on the trails. It is more about that than social distancing. Aloha!
Momi A.
On Maui, the police force will using the National Park Police to help maintain order on other areas of the Island. Perhaps this is why they are also closing the Volcanos National Park. Hawaii is redirecting their law enforcement where it is needed most. Hawaii is just prioritizing. Also, if “non-essential” traveling is in effect, this means no traveling about sightseeing. It’s going to be difficult to enforce if we have a bunch of tourists wandering about when everyone else is “Sheltering in Place.”
Gina
This is awesome for Hawaii. We canceled our trip in February and it was right thing to do. Do what you gotta do to protect the island and people of Hawaii. It’s sad that businesses are closing down and I know a lot of people rely on tourism, but need to protect people first. Stay safe and stay positive. Just can’t wait til we can visit Hawaii again. Mahalo.
Beat of Hawaii
Hi Gina.
Thank you.
Aloha.
Comments are closed.
Aloha!
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I didn’t read all the comments so I don’t know if someone else caught this.The waiver info on Alaska Airlines is out of date. I just cancelled tickets for May 14th. The funds were deposited into my “wallet”. I just have to rebook by the end of the year not complete travel. Hope this helps.
Hi Patricia.
Thanks. That was an error and we corrected it.
Aloha.
We’ve been on the big island since early March and have tickets to fly to Maui for another month stay beginning 4/4. Will SWA still be flying to Maui then? It’s safer to SIP at our condo on Maui than to fly back to the mainland. Yes we are visitors, but not a week type of visitor, a month on each island type of visitor and one who is staying in place and just taking walks with social distancing (we don’t even use pools). The environment is better for the body (we’re getting exercise and fresh air) and the mind, plus the soul. We find ourselves in a quarndry.
The idea is to save scarce resources for those who live here. We do not need you in our health care system should you get sick. You feeling good about being here is not the point. You staying in your hotel room is not the point. Our resources come by barge or other means from elsewhere in most cases. Do you really want us to be ok with your staying here just because you feel safer? We do not feel safer having you here, right now you really need to go home. A host who has a pandemic to control does not need visitors to use the scarce resources we have. Where you are staying will likely close as they follow the stay at home orders and then someone will have to figure out how to get you out of here. You want the attention on you and a pass because you believe being here a month is better than visitors with shorter visits? That just gives you more time here when our Governor has asked you to make arrangements to leave ASAP. Come back later, please go now.
Aloha nui loa to you, too!
We have 1st class tickets on AA Flight #6 on April 8 from Maui to Dallas then Dallas to Austin. We used Aadvantage miles to book. What are the chances that we will be able to go and do you know what AA’s policy will be for cancellations if they don’t fly?
So we fall into this category of the Hawaiian Airlines waiver:
Tickets purchased before March 1, 2020 with travel dates between March and May 2020: No change fees for rebooked travel that begins on or before Dec. 31, 2020. Tickets must be changed no later than Dec. 31, 2020 or one year from the original ticket purchase date (whichever is earlier).
Does that mean we would have to travel by the end of the year? Or just need to rebook by the end of the year?
We were hoping to still be able to go on our 5/13 trip but things keep getting worse and worse. It’s better to be safe and keep everyone else safe by staying home, I agree. Stay safe.
Mahalo, Erin
Hi Erin.
Their fee waiver says “No change fees for rebooked travel that begins on or before Dec. 31, 2020.”
Aloha.
Thank you, I’ve never had a cancellation so I’m a bit overwhelmed and confused. I appreciate your response.
We also booked our condo last year and flight on Hawaiian Airlines in Feb 2020 for flight to Kauai from 5/2/20-5/9/20. According to Hawaiian Airlines you can cancel your flight and re-book for another time. But I see Beat of Hawaii also posted that if your flight is cancelled and you choose to cancel your flight you are entitled to a refund, including your baggage fees and any extras that you paid for. I looked on Hawaiian Airlines website, there is a page to cancel flight and rebook, but there is nothing about cancelling and requesting a full refund. Hopefully, they will update their website and include “refund” in the cancellation page. Has anyone else been able to get a full refund instead of having to re-book flight? Thank you Beat of Hawaii for this helpful info!!!
Hi Kay.
Thank you.
Aloha.
Our flight are in May too. I think the smartest thing is to wait until our dates fall under the ever evolving policy. We will have a better chance of getting refunded if our flights are cancelled. Good luck!
Aloha, We are flying in early May also. There was a list of the suspended flights. Hoping for a refund since our timeshare does not give refunds. I hope the Hawaiian people make it through this terrible time. Good luck Hawaii! You are a wonderful place that I will return to when this is over. I am sheltering in place.
Mahalo
Hi Msconk.
Thanks again!
Best Aloha. R/J
We have a winter home in Hawaii, and our home on the mainland. We have been here a while now and think the odds are better hunkering down and complying with every bit of advise makes more sense than flying anywhere right now. I am getting tired of hearing the bickering about visitors vs locals.we are all in this together. Be smart and safe, and have aloha!
We are in the same boat. We were supposed to go home 3/31 to Seattle, but feel safer in Maui. Hope we are making the right decision.
Thank a for all the news, Beat of Hawaii. You update is better than the “regular” news outlets.
Hi Lanell.
Thanks very much! Please stay in touch.
Aloha.
Hawaiian Airlines has done nothing but take advantage of the people in our steady since The demise of Aloha Airlines. Totally jacked up prices and ridiculously Hugh cards were the norm until the arrival of Southwest. I couldn’t care less if this drives them out of business.
We have found Hawaiian to be great over the past 10+ years. If you are flexible with your travel, there are good prices to be found. Like many of the airlines, though, the food is not what it used to be. I used to love getting a flavor of the islands coming and going.
What a horrible thing to wish on the employees and employees families at a time of global crisis. Shame to you.
We booked a condo from April 25 through March 1st through VRBO. Maui Gold Condos is the Management company. Obviously with the new 14 day mandatory quar antine policy for travelers, we are forced to cancel. Sadly Maui Gold Condos is only willing to give us 50% of our money back and is stating the owner will be selling the condo so rebooking is not an option. Our family has saved over two years for this trip and will now be out $2000.00. This leaves us unable to find another place for our family to stay in before our airline vouchers expire. we are truly disappointed and will continue to fight for our full refund. We are truly sick to our stomachs over the loss of our hard earned money and the family vacation we have been dreaming about for over two years.
I’m so sorry, that’s awful you are only getting half. I know it’s up to the owners discretion. We have to cancel 2 VBRO as well but luckily both owners are bring really kind. I hope something can happen in your favor.
We had a similar situation for a trip to Spain that we had to cancel because of Spanish government mandated. No complaint about the mandates. We booked Airbnb. One host refused to grant us a full refund. We contacted Airbnb and they arranged a full refund. They converted our service fees for 5 bookings to Airbnb coupons. A little petty but acceptable. I suggest you take your complaint to VRBO. I believe they will refund your money. When you rebook in the future do not book with this profiteering host. And be sure to review them on VRBO and everywhere you can.
Update: Condo did let us rebook our vacation. We couldn’t be happier. We hope everyone will find a solution that will allow them to reschedule their trip to Hawaii.
This a pandemic, People have been laid off and are losing more than $2000, They are losing everything. I am truly sorry for your loss but In order to fight this pandemic in Hawaii we are all sacrificing in the hopes that lives may be saved.
Contact VRBO again and tell them you’re going to contest this thru your credit card company then contact your credit card company about the rental. It probably won’t do any good but you never know. Also mention to VRBO that AirBNB is refunding full amounts to customers so guess who you’ll be using for future trips. Good luck.
We made plans to visit Hawaii in early June. We made the reservations before all this was known about a virus. Do you think we will be able to come in June or should we cancel?
We cancelled our trip to Kauai that was supposed to start in June. We were going to stay a month. I personally don’t think things will be back to “normal “ at that time. Looking at China/Italy & now the US, I think it will be 3 or more months before things start improving, especially if people don’t take this seriously
It seems odd to close Hawaii Volcanoes National Park. Closing the visitor centers made sense, but I was there Friday and Saturday and was rarely within a quarter of a mile of another person, let alone 6 feet. Closing the Thurston Lava Tube would probably be a good idea, but that appeared to be literally the only place in the entire park where there was any significant number of people congregated (and I avoided it as such.) Even it was far less crowded than normal, but probably still too many people for it’s close quarters. Most of the parking lots in the park were either completely empty or had 3 or 4 vehicles at most – including the main parking lot at the visitor’s center.
I don’t know of many ways to practice social distancing better than wondering around a trail somewhere between 1/4 mile and 5 miles from the nearest other person.
The problem with this virus is: highly contagious, 2 weeks before symptoms appear which means you’re walking around infecting others when you feel perfectly healthy, flattening the curve by completely staying home and NO travel is the absolute ONLY way to not have an Italy. The U.S. is number 3 in the world. I am a nurse. I am going to see more cases boom here in the next couple weeks due to people thinking it’s ok to go to the park, ok to travel and ok to think it won’t be me!
The issue with the park is they won’t have rescue services avaialable, if anyone got hurt out on the trails. It is more about that than social distancing. Aloha!
On Maui, the police force will using the National Park Police to help maintain order on other areas of the Island. Perhaps this is why they are also closing the Volcanos National Park. Hawaii is redirecting their law enforcement where it is needed most. Hawaii is just prioritizing. Also, if “non-essential” traveling is in effect, this means no traveling about sightseeing. It’s going to be difficult to enforce if we have a bunch of tourists wandering about when everyone else is “Sheltering in Place.”
This is awesome for Hawaii. We canceled our trip in February and it was right thing to do. Do what you gotta do to protect the island and people of Hawaii. It’s sad that businesses are closing down and I know a lot of people rely on tourism, but need to protect people first. Stay safe and stay positive. Just can’t wait til we can visit Hawaii again. Mahalo.
Hi Gina.
Thank you.
Aloha.