7 thoughts on “Hawaiian Air A330 Diversion Results In 15-Hr Phoenix Delay”
Stan F
With a flaw like that, for them to continue from Austin to Honolulu would have gotten HAL into a real level of trouble that no one – the airline, the flying public, or even the FAA – want to have to happen. Keep in mind just the fact that there was a windshield crack will trigger an investigation, determining if the part was defective, or was installed improperly. So know that, yes, it’s an inconvenience for the flying public who is on that flight. But also know that you want that level of scrutiny on airlines when flying, especially over the Pacific, by our Federal officials.
So, it was an urgent maintenance issue, combined with a crew rest issue. Better to stop in Phoenix and get the issue fixed than have a major problem over the Pacific. Over the years, I’ve probably had 4 or 5 delays due to a cracked windshield.
I always say “better safe than sorry”. And, due to the length of the repair, the crew needed proper rest (approximately 12 hours). I would have chosen to go to a hotel and relax.
Why does this keep happening? Is there a problem with that particular aircraft? I have flown many times to Kauai and I’m not a fan of flying anyway! This is really disturbing for me! Hawaii is the only place that will get me in a plane!
Windshields on aircraft cracking like what was described are rare. The last thing anyone shoukd want is being on an airplane with a potential WI shield failure in flight. It would be one thing if they knew that there was a flaw before they took off but unless Hawaiian is forthcoming with that information no one will ever know except them. Still a lot safer than driving on the mainland.
My sister was on this flight. There was a small hole in the windshield, right side, that developed into a spiderweb style crack. Plane landed in Phoenix around 10:30 a.m. AZ time. New departure time was supposed to be 11 pm — so 12 hours later. Hotel accommodations were offered; some accepted. Others chose to remain in the airport; lunch and dinner vouchers were offered ($27 value). Departure time was delayed further to midnight, then delayed again until 1:20 a.m. Flight finally arrived HNL at 4:20 a.m. on 29Aug — 15+ hours late.
With a flaw like that, for them to continue from Austin to Honolulu would have gotten HAL into a real level of trouble that no one – the airline, the flying public, or even the FAA – want to have to happen. Keep in mind just the fact that there was a windshield crack will trigger an investigation, determining if the part was defective, or was installed improperly. So know that, yes, it’s an inconvenience for the flying public who is on that flight. But also know that you want that level of scrutiny on airlines when flying, especially over the Pacific, by our Federal officials.
So, it was an urgent maintenance issue, combined with a crew rest issue. Better to stop in Phoenix and get the issue fixed than have a major problem over the Pacific. Over the years, I’ve probably had 4 or 5 delays due to a cracked windshield.
I always say “better safe than sorry”. And, due to the length of the repair, the crew needed proper rest (approximately 12 hours). I would have chosen to go to a hotel and relax.
Why does this keep happening? Is there a problem with that particular aircraft? I have flown many times to Kauai and I’m not a fan of flying anyway! This is really disturbing for me! Hawaii is the only place that will get me in a plane!
Windshields on aircraft cracking like what was described are rare. The last thing anyone shoukd want is being on an airplane with a potential WI shield failure in flight. It would be one thing if they knew that there was a flaw before they took off but unless Hawaiian is forthcoming with that information no one will ever know except them. Still a lot safer than driving on the mainland.
Worry much? Perhaps you are more of a Bus type of gal! Hawaii rejects you.
My sister was on this flight. There was a small hole in the windshield, right side, that developed into a spiderweb style crack. Plane landed in Phoenix around 10:30 a.m. AZ time. New departure time was supposed to be 11 pm — so 12 hours later. Hotel accommodations were offered; some accepted. Others chose to remain in the airport; lunch and dinner vouchers were offered ($27 value). Departure time was delayed further to midnight, then delayed again until 1:20 a.m. Flight finally arrived HNL at 4:20 a.m. on 29Aug — 15+ hours late.
Hi Mary.
Thanks so much for the update on what happened and how the delay was handled. We appreciate it!
Aloha.