In a letter to customers, Hawaiian Airlines’ CEO Peter Ingram addressed the challenging issues that we’ve all experienced since last year.
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21 thoughts on “Hawaiian Airlines CEO’s Apology For Flight Delays, Reservations Meltdown & Engine Woes”
Mahalo for your Column, Guys. It is so informative. I just read that Peter Ingram sent all his Customers a letter regarding ongoing problems with Hawaiian. HMM. I never got that letter and I’m a Pualani Platinum Member.
Yes, Hawaiian does have some problems to deal with. Communication seems to be just one of them.
Mahalo for your efforts on behalf of your readers.
Hi Danny.
Thanks. We don’t know of any such communication. That is unless you’re referring to an email that was sent out a number of months ago following the reservation system upgrade.
Aloha.
Loyal HA customer here for decades. Cancelled my Air miles and card previously. Tried really hard to stick with them. But with these recent issues, ( every flight has been a pain recently ) and especially today’s issue I can not take anymore.
I booked an outer island trip this weekend through expedia for a relative’s funeral and expedia glitched and chose travel dates 3 weeks from now. Upon calling expedia, everything was cancelled and resorted. Cancelled 2 flights, car and hotel. Refunding everything for that date mix up. Then I am notified that Hawaiian air has a no refund policy, and because the flights are cancelled, I cannot use those flight 3 weeks from now or even transfer it to another flight. They only way to get a refund of the trip is to show a death certificate- Who’s mine?? They took my money immediately, with no refunds for a mistake that took 30 minutes to resolve. Highway Robbery!!
I rebooked my trip with southwest air and it went smoothly. I will never fly Hawaiian air again. Sorry, I tried to stay local, but this is ridiculous!! Not sorry!
We are going to Kauai for two weeks in October.
We made reservations over two months ago
A few days I double checked our flights and found out
that not only had our flight times from PDX to HNL and
HNL to PDX changed but our planes had changed from
single aisle A321s to double aisled A330s.
Of course our extra comfort seat assignments are trashed.
Under HAL’s old system we received emails with every little change.
Under this new system we received nothing!
I really hope they start improving soon!
HAL is like any other American Company. Leadership and Management are from the Mainland or Upper Class people from Hawaii. They count on passengers not exercising their FAA and DOT and being compensated for delays resulting from poor maintenance or network planning.