Important information for future flights to Hawaii starts with Hawaiian Airlines lawsuit.
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Aloha – We booked in November to fly to Maui on May 19 via Hawaiian. We’re thinking that the virus will probably be a non-worry by then. But, if it does become a full-blown pandemic and travel is restricted, do you think the airlines (Hawaiian) will allow either rescheduling or cancelling with no fees? Also, we booked our hotel over a year ago through a friend who had time share points to sell, so not sure we’ll be able to reschedule those. Do you have any tips you can offer about cancelling time share bookings?
Very much appreciate you taking the time to read this.
We are choosing to keep a positive attitude and e noho hauʻoli. Mahalo.
Hi Debi.
We don’t know anything about time share bookings. The airline policies, as we have seen in just the past two days, are fast changing in relation to the situation.
Aloha.
We’re looking to book flight from Seattle to Honolulu in mid-June. Do you know if prices will be coming down due to falling oil prices and the current situation? Current roundtrip prices are $500. Thanks!
Hi Tom.
Anyone’s guess at this point. Probably wouldn’t hurt to wait and see.
Aloha.
Same with American, they will charge me $150 plus $25 per additional ticket to rebank my miles. Cashed in their new non changeable FF tickets. I knew it going in but hoped that they would take the current situation in mind. My experience with their customer service is that they are there to protect the airline, and not to be on the customers side.
We are leaving in about 10 days…not on Hawaiian but delta. First trip to Kauai….would be great if we got out on lockdown there! Still planning on going but with reservation.
Fly Hawaiian frequently. VERY disappointed that only passengers booking in March are the only ones able to reschedule without penalty. This makes Hawaiian corporate sense but not from either their personnel or customer’s viewpoint.
Come on Hawaiian – be a LEADER not a follower! DO WHAT’S RIGHT! PONO!
Let ALL your customer choose what’s right for their situation and reschedule without penalty. Big bonus points if you super step up and offer refunded tickets.
This too shall pass for corporate, but it could cost a select group of people their LIVES.
Flying to Kona on a 9am from BOS in late March through Hawaiian. (Tickets dropped nearly 200-300$ within a span of a few days, outside of normal fluctuations.) Glad for an almost direct flight with a pit in Honolulu.
Any word on if seat upgrades would become more available with people canceling plans? Would love to hear your thoughts /suggestions on how/when to even ask about such a thing.
mahalo
Hi Heather.
Not sure exactly what you mean by seat upgrades. 3 options exist: Change seats to anything available at any time with regular economy. Purchase upgrade to extra comfort or first class at any point. Bid to upgrade to first class.
Let us know if this answers your question.
Aloha.
We would like to go to Maui in October, and I hope we are all in a better place for travel by then. Last year I booked in March for October, mostly to secure our favorite condo. This year I’m going to wait a bit longer before putting down miles and deposits. But as soon as we can see the community transfer risk has diminished we will be booking again.
Mahalo for your updates!
Hi Michele.
Thank you.
Aloha.
I leave tomorrow and am counting the hours. I plan on doing my Christmas shopping and spending money on locally owned restaurants. Their economy is dependent on us, I look forward to embracing everything I can.
Are there protocols to screen passengers for fever/symptoms prior to flying?
Aloha JNL, I would pop in to see your family Doctor a day or two before you go, get a clear bill of health ..(and a letter from him/her wouldn’t hurt either)! err on the safe side-as an ounce of prevention lol
This is exactly what I’m going to do,
Aloha, Take care and have a great time,..and a swim for me if ya’ get a chance🏊👍
We have plans for June and are def going no matter what!
Same here. Not super concerned at this point.
I too, called hawaiian to see about my options, and found that I will indeed incur a change fee. We are flying our child home from uh, for his spring break. And we have plans to visit him during our spring break. But now, I’m hoping we’ll hear more about the options as the days go on. Good thing our flight isn’t till 3 weeks, so I think I have some time. Maybe?
Thank you always, for keeping us informed and up to date!
Hi Susie.
We concur that this may not be the fun final word.
Aloha.
We have vacation plans for April 27th for 1 week to Disney resort and plan on coming no matter what. Unless our flights get cancelled.
I find the fact that Hawaiian is only waiving fees for trips booked between March 1-31 to be profoundly disturbing and anti-consumer. We booked our fare for May back in October 2019 and were told if we were to change flights (say, to next Fall or even later) we would be hit with a $250 per person change fee, and also charged $150 to recoup our air miles.
As much we love Hawaiian, I’m think this will be our last trip with them.
We bought our tickets several months ago for travel to Hawaii in April. We are very concerned about flying and considering canceling our flight. But it doesn’t seem fair that only those who purchased their tickets in March will get a refund. We fly annually to Hawaii in Hawaiian air and have been a very loyal customer. My friend always flies Alaska airline and they are looking better all the time.
I also purchased 2 one way fares from Sea-Koa and Koa -Sea for travel Mar 12 and April 20th. These were purchased in Dec ’19 and Jan ’20.
I called Alaska and was told I would only be charged a $125 total for the 2 flights. Not waiving anything else.I planned ahead for these flights and it seems not fair to those of us that did. I mean really, if all this is going on why would you even purchase a ticket during the dates they are talking about.
I do love Alaska Airline though and will always fly to Hawaii with them as well as anywhere else I decide to travel as long as they can get me there.
Hawaiian is showing no ALOHA
We did the same thing as Dennis D. And are disappointed at the policy however by May the virus may not be the problem it is today.
Hoping for a better policy if it is the same.
Merry Monarch should be cancelled this year…for safety sake.
The choice is yours — to go or not to go.
It looks like they are saying, ig]f your trip dates are in March, regardless of when you booked time, you can reschedule. And they are offering very low prices. Really great I think.
Me too! I booked by miles and they want to charge me $150 to “ re-Bank” my own miles. They are greedy pigs. I am so done with Hawaiian Air. I am supposed to return to KAUAI March 26 after 3 months on the mainland. I told them I have a doctors note and they don’t care! I have an auto-immune disorder, I’m 74, AND I have a HEART CONDITION. I am going to shred my credit card…..
You are right, they must not hold us responsible for the fact that they can not secure our safety… We fly them a lot but if they don’t handle this right get ready for the FED to shut it down…. that will help them a lot… Let those that are concerned book at a later date or loose us for life as a customer!