Important information for future flights to Hawaii starts with Hawaiian Airlines lawsuit.
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We have a flight booked on Hawaiian on May 16th from OGG to Lihue and then returning May 20th. It is a secondary stay to a 2 week holiday on Maui. I purchased insurance too, so would I get a refund on the insurance too?
Are airlines cancelling flights to other U.S. cities now or mainly just Hawaii? I have an American Airlines flight to Grand Island, NE from Ft. Myers, FL in June to celebrate my mother’s 90th birthday. I haven’t heard anything from AA yet, but maybe it’s too soon. Also, are the airlines required to refund money for cancelled flights even if the tickets were purchased through a third party, i.e. cheapoair?
Hi Pam.
Good questions. We don’t follow what is happening outside of Hawaii travel to any great degree, but concur it is too early for June at this point. When tickets are purchased through a third party (which we would never suggest by the way), you are going to need to go back to them. It would “seem” they will comply with the same rules, but whether they are bound to or not, we do not know.
Aloha.
Aloha
Just heard that American Airlines had 11 passengers on a mainland flight. Since they all bought the cheapest tickets, they were all forced to sit together in the very back. My wife and I flew Hawaiian from SMF to OGG on Feb 2nd. Only 1/2 the flight was full. They moved quite a few of us around to balance the airplane.
Mahalo
Hi Sam.
Thanks for letting us know. That’s interesting.
Aloha.
We have a flight scheduled for May 15 to Hawaii. We haven’t cancelled it because HA says they will only change the ticket dates. So we are waiting for HA to cancel it so we can request our refunds. But today I received an email from HA confirming my flight and gave me my electronic ticket receipt. The 2 other people in my party received the same email. What’s going on over there at HA?
Hi,
Please advise, I booked for my family using miles, and it took all the miles I had saved up. Do you have any idea if and how I will be refunded?
Thank you!
Deborah
Hi Deborah.
You did not indicate which airline. If that was Hawaiian, they said that those would be redeposited. You’ll need to check with your airline as this DOT rule is for purchased tickets, not award tickets.
Aloha.
Many thanks for the response. Yes, this was for Hawaiian Airlines.
Hi Deborah.
We’re happy to try to help.
Aloha.
I had a flight to Maui booked on Hawaii 5/19-6/13. I used miles for the departure and dollars for the return trip home. Hawaiian told me that they would RETURN my miles into my account but since there is no travel restriction yet for my return trip of 6/13 they would not refund the money I paid. What do you think is my best recourse. I am not able to rebook and travel by 12/20.
Mahalo
Hi Adam.
What we wrote about only applies when flights are cancelled or substantively changed. Thus of course your situation is different. You can wait and see what happens and if the flight cancellations extend beyond the current May 20. Otherwise, we don’t know what recourse you would have beyond what was offered.
Aloha.
Ok, thank you. I noticed on HA website I can’t even book a flight from or to OGG in June.
Thanks for your service to everyone. Look forward to all your emails.
Hi Adam.
Thank you!! We also appreciate your being a regular leaving comments.
Aloha.
WE had the same situation on an American flight to Maui. We were to arrive in Maui on March 28 for a week and had an interisland flight to Kona and were to return from Kona on April 5 on American. American has been horrible to deal with. We called and had to talk to a supervisor. She said she didn’t know anything about the 14 day quarantine when it was posted on their website. At that time American was going to release new flight schedules. She knew at that time if we had flown to Maui that we would be stuck there with the quarantine and knew the fact that they were only going to be flying in and out of Honolulu in April. We would have been stuck. They couldn’t honor our return flight home. Since we didn’t fly on March 28 they canceled all our reservations and haven’t sent us any emails regarding a refund. If you try to call them you will be on hold for hours if you don’t get the recording to just call back later. It’s hard to even get to stay on hold with them. They are using deceptive practices. I understand they may have financial issues but they need to honor their obligations. I don’t want to ever fly them again. You may want to look at AA.com/travel alerts. They are supposed to show their May flight changes on April 5. They play stupid and act like they don’t know what their own website says.
I had cancelled my trip for April with Hawaiian Airlines and re-booked for September with no change fees or additional cost, even tho the tickets in September was more than what i paid.
Thank you Hawaiian Airlines
How about Southwest Airlines? Our April trip from / to the mainland was on AA while the inter island flights were on Southwest. AA issued us a cash refund within 24-hours. Since the Southwest flights are still operating, they would only offer their “Travel Fund” program.
Have purchased 20 tickets la too Maui on Aug 2020 if we can’t go do we get a refunf
What if you purchased in February for flight in june? Can you get a refund even if you didn’t purchase the flight insurance?
Hi – What happens if the flight that you’re rebooking costs less than the original? Do you retain the difference of cost in waivers?
Thanks in advance, this is my first time getting a waiver so I’m not familiar with the process..
-Don
Hi Don.
If your flight was cancelled then, since you have the DOT rules of refund you, it would appear you should be able to retain any beneficial difference in fare. If that makes sense. In other words, you can always cancel, refund, and purchase again if need be.
Aloha.