Important information for future flights to Hawaii starts with Hawaiian Airlines lawsuit.
246 thoughts on “Hawaiian Airlines Lawsuit + Fast-Paced Changes | What You Need to Know”
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I’d like to point out that my cancelled flight with Southwest for mid-June had the voucher extended until September 2022. This was originally supposed to expire December 2020. I was shocked to see my travel funds extended so far, but glad to see Southwest taking care of their customers.
Southwest cancelled my flight and credited my credit card since I didn’t have any other travel plans….If I had cancelled the flight I would have been issued credit on the ticket for extension…but since they cancelled, I got a full refund.
My flight was canceled on 3/27/20 booked on 11/11/19 H.A. sent a email asking if we wanted a waiver or refund. We opted for the refund for over 5k. Today 4/28/20 after not receiving money back yet I called the 800# and got right through 7AM Seattle time.After about 15 min of back and forth they finely agreed to the refund. The VERY NICE employee said they would only refund 4k
because I bought extra miles for $1200 that expire soon.I reminded her that all money is supposed to be refunded per DOT.She would not budge on that.Im not very happy. We will see if my Visa is refunded in the 7 business days and my points back in 4 weeks. I hope this helps someone else.
You can file a complaint with the DOT over this. It might do some good.
Hi Brian.
I dont know if you can help, but thank you for any support you might provide. We have a one way mileage ticket with Hawaiian retuning to SF, as I booked a direct with United to lihue. Hawaiian says they have to charge me $150 to return the mileage back to my Hawaiian mileage account for our trip this summer, June 5 return date. United is offering credit for a future trip.
Any suggestions would be greatly appreciated. Mahalo,
Nancy and Bill
Hi Nancy.
Not sure who the Brian is that you referred to. Second, if you are asking about obtaining a refund as a result of a cancellation, you will have to wait until flights are formally cancelled, which is likely not yet the case for a June flight.
Aloha.
I received an email from Hawaiian stating that they had to modify my May 7th flight from Lihue to Los Angeles, they were now routing me through Honolulu. I called and pointedly asked if flight 64 (my original non stop from LIH – LAX) had been cancelled; the reservation agent replied “yes” and at that point I requested a refund. I was then told that if they were able to switch and accommodate me within 6 hours of my original flight time that they did not have to refund my ticket. I asked for a supervisor and was put on hold. After a short hold I was told that the supervisors were all tied up on other calls (go figure) and that they would issue me a refund this one time. I also had to ask for a refund for a seat upgrade ($80) that I had purchased separately, so be aware of that. All in all the representative was very polite, but be aware that Hawaiian Air is trying to get around flight cancellations by switching your flight instead of outright cancelling it. And hang in there and demand your refund if they do cancel your flight. Your blog is awesome and helped guide me through this process, so I thought I would share my experience. Mahalo!
Hi Doug.
Your comment is very helpful. Thanks for that and the very nice words.
Aloha.
Hawaiian Air is not flying May10/2020 & tells me I can only cancel that trip and I can’t get a refund. They say I have to rebook by Dec. Can you tell me how my husband and I can get our $1800+ money refunded? Thank you.
Hi Linda.
First suggest you try contacting them again. That’s what others have reported in the comments that has worked. May take multiple attempts. If nothing works then your credit card company.
Aloha.
I am pleased to say that i did receive a full refund today, April 13th, just four days after I made the request! Hawaiian Airlines appears to be attentive to their customers and I really appreciate it. Thanks again to Beat of Hawaii for you VERY helpful and informative site.
Hi Jerry.
Thanks for the nice words, and for letting us know it all worked out. We’re very happy to hear that.
Aloha.
I requested a refund on my canceled Hawaiian Air flight and was told it would be two months before I received the refund. Is this correct, or did I get a bad information? Seems a bit excessive. Thanks for all the valuable info you provide, it’s very helpful!
Hi Jerry.
Thank you. Yes that seems like a very long time. If you read the other comments, some have reported a long period and others have said they get a refund quickly. If you aren’t satisfied, suggest asking again, and if it still does not work out, contacting your credit card company or the DOT.
Aloha.
BOH – Do you foresee May 9-16 flights getting canceled?
Hello, Hope you are all well.
We booked flights from the UK to Las Vegas then Hawaii. The flights from London to Las Vegas and Las Vegas Flights to Hawaii were cancelled. I requested a refund from British Airways, and they promptly refunded. I asked Hawaiian airlines and was sent a voucher code instead, even though I explicitly stated I did not want a voucher, but a refund or cancellation (so I could claim travel insurance). This leaves me in limbo as I can’t use the voucher or claim insurance. I read with interest your article on flight cancellations, do you know of a mechanism I can use to get in touch with Hawaiian to get a refund? It is almost impossible to get through on the phone from the UK as they seem to be busy all the time, which is probably expected at this time, and the call times out after a period. One of the other visitors to your site facebook, but I don’t know how I’d do that, any ideas?
Many Thanks
Robert (who hopes to get to Hawaii when this is all over!!)
Hi Robert.
Based on what others have said, the best way to reach them at this time may be via Facebook Messenger or Twitter.
Let us know how it goes.
ALoha.
I messaged Hawaiian via Facebook (at their request, after I had posted my question publicly on their Facebook page) and expressed my desire for a full refund (including the purchase of Extra Comfort seats and a redeposit of air miles) for our May 14 flight. I noted that although they had publicly announced all of my flights were cancelled, they were still scheduled and we had not received a cancellation notice. I indicated that I was aware that I could cancel now and receive a fare credit, but told them that a fare credit would not work for me at this time. I said I was more than happy to wait until they cancelled to request a refund, but that I preferred a refund now. They responded in under 24 hours and indicated that although my trip did not currently have a refund option, that they were going to refund anyway. Everything – miles, regular fare and Extra Comfort premiums. I’m feeling much better about Hawaiian now! Thanks.
Hi Dennis.
Thanks for that and all your other comments too!
Aloha.
My flight is 5/19 and they told me if it is cancelled, and it’s not yet, that I have to rebook and complete travel by 2/16/21 (when I originally booked) otherwise I forfeit my refund. Those are their restrictions so far. That’s bs. I should get a year from the trip date I think.