Important information for future flights to Hawaii starts with Hawaiian Airlines lawsuit.
246 thoughts on “Hawaiian Airlines Lawsuit + Fast-Paced Changes | What You Need to Know”
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We canceled with Hawaiian for upcoming trip May 2 from LA to Maui. We were refunded within a few weeks. This was before they offered the 2 yr incentive. Our credit card was paid with no issues
Refunds + missing refunds – 1st flight was cancelled so I called on 4/25 after receiving email. No problem refunding both tickets and (supposedly) extra comfort seating. Agent was very nice and even gave me the total amount for all transactions ($500+). Today 4/28, I only see credits for the flight tickets – no seat refunds – so far.
Has anyone experienced longer delays for the seat refunds?
I’ll have to wait and see if the seat refunds show up in another couple of days. Agent had said it could take 3-10 working days for Hawaiian Air to issue – and then up to 2-3 billing cycles for credit card.
So, I’m part way through the refund process.
Hi kathie….my flight was cancelled in late March. My refund was received after 9 days and the upgrade received 18 days later. I was awaiting HA email confirmation of refund processing as they indicated that but I get that this has created so many unprecedented events. HA should come through. Hang in there!
Hello BOH. Thanks for always keeping us on top of what’s going on with the airlines. Is the above change summary only for flights to Hawaii or for any domestic flights? Thanks.
Hi Pam.
Thanks. All domestic flights.
Aloha.
My return trip from Lihue to Phoenix in March was canceled by Hawaiian. I re-booked with another airline to avoid a layover in Honolulu. My 80 year old parents were flying with me, and I didn’t want to take the chance of them catching anything in the airport. Upon my return home, I did as they requested and got online to request a full refund of my return flight for the 4 tickets I’d purchased. I was given a confirmation number recording that I’d made the request. Their site said to give it a few weeks for the refund. I waited the 3 weeks and then called. After waiting on eternal hold for over 2.5 hours I spoke with a friendly lady that told me I’d been issued credits. I politely advised her I didn’t want the credits, I preferred a refund and also wanted the seat upgrades that I’d paid for refunded also. She put me on hold multiple times and then gave me confirmation numbers and told me it would all be refunded. Two weeks later…no refund but I received an email saying I had credits for future flights. Now I’m forced to be “not so nice” and will have to spend another afternoon on hold to try and reach a warm body. This is NOT the kind of service that I expected from Hawaiian, especially after being a longtime miles member.
I think we need to work with the airlines a bit more, put yourself in their shoes. no money coming in and a ton of money going out. If we can work in harmony with them and all industries around us we will get through this easier and get back to our precious Hawaiian vacations sooner, Rather than crippling the airline industry for something that is not their fault. I think this is especially important for those of us who can afford Hawaiian vacations.
Aloha,
We have a vacation to Maui and Oahu starting May 29th to June 10th. When your post mentioned all non- essential HA flights are canceled thru first week of June, I checked flight schedule and sure enough flight was not there. But when I called HA, they told me flight is still on their schedule. Then less than a week later, flight was back on their schedule. Today, flight is not on schedule but not canceled. Confirmation number still shows flight is on. It’s very frustrating. My hotel in Maui canceled reservation since they’re closed till end of May. Any advice on what to do is appreciated.
Mahalo and stay safe.
Hi Erwin.
Yes, not sure what to make of the flights coming and going from the schedule. That is indeed frustrating. Perhaps try contacting them through direct messaging on Twitter or Facebook and see if that works. Others have reported good results. Please let us know.
Aloha.
I just had my flights rescheduled seven times so I cancelled my flights and received full refund plus extra leg fee. My hotel was cancelled also. Received credit to my card in
Less than a week. Will book with Hawaiian when we can fly. Mahalo
Hi Roberta.
Thanks for your comment and letting us know how that worked out.
Aloha.
Our flights to Maui April 21st were canceled. One of our tickets was rolled forward from a previous unused ticket which we had sctearvtonuse. They are refusing to refund the ticket.
I had to fight to get a refund from United, including filing a DOT complaint. They FINALLY agreed to a refund, although I’ve yet to see it in my credit card statement.
Hawaiian, on the other hand, contacted me proactively when my March 15th flight was cancelled asking me what I wanted to do. I opted for the refund, given these uncertain times. Today, an email finally arrived saying that they were doing the refund, that they were sorry for the delay and were simply swamped. I get it and I’m not upset. Out of everyone that I know who flies who was in this predicament, Hawaiian seemed the best at trying to get ahead of the problem and be a bit more customer-centric. Hopefully, this lawsuit is the result of Hawaiian being swamped, nothing more.
Hello, everyone!
I booked a fight for me and my 2 kids through Hawaiian Airlines on March 10th. We are departing LAX on July 31st, and returning Aug. 7th. Can you please give me some insight on what I should do? Should I cancel? Or wait it out?
Thank you your time and thank you in advance! ❤️
Hi Christi.
That’s a personal decision but we will know more about what is happening here in Hawaii in May. Suggest waiting until then to decide if you can.
Aloha.
Sounds good! Thank you! Aloha!
Unless they can show they have complete medical data and vaccination records for everyone on the plane…they will NEVER get me back on one. Vacationing in the good ole US (48 states) is gonna be real big for the next few years I suspect. All those far off vacation spots better plan on 25% or less customers than their used to for at least two years…likely longer. No one will ever fly for work again at my company…except for field service, as we’ve proved we can do everything necessary (even troubleshoot a customer’s issues) by video. All of the airlines will be contracting considerably in the future…some will need to merge to survive.