Hawaiian Airlines Routes Cancelled Until June

Note: Airlines are continuing to modify their presumed travel resumption dates. Please check with airline websites directly for the latest schedules, as this can change daily.

Updated 4/5/20, 3am HST. Hawaii’s bellwether carrier, Hawaiian Airlines, which previously removed nearly all flights from their online mainland schedule through May 20, has now removed them until the beginning of June. See updated route information below.

San Francisco and Los Angeles Daily Service Update.

Until May 31, Hawaiian Airlines will maintain two “essential” daily round trip flights, between Los Angeles and Honolulu and between San Francisco and Honolulu. There was to have also been one weekly flight between Honolulu and American Samoa, which was subsequently cancelled. In total, 22 of 24 trans-Pacific routes will remain axed for now.

The company said “The California routes present cargo opportunities to help maintain service for shippers affected by the reduction in passenger flights.”

At Beat of Hawaii we are also wondering if the airline might reconfigure aircraft to accommodate fewer passengers and more cargo. Rob recalls similar adjustments in flights on Alaska Airlines to Alaska, years ago. Speaking of which, also see Alaska Airlines Hawaii Cuts: “Critical Travel” Only.

In Hawaii, we are incredibly reliant on ocean shipping to receive most of our goods. Any interruption would be devastating.  Having two daily flights from Los Angeles and San Francisco, both very large California port cities, can serve additional cargo needs in addition essential travel.

Beat of Hawaii tips:

1. If you have reservations for a cancelled flight, US DOT states: “If your flight is cancelled and you choose to cancel your trip as a result, you are entitled to a refund for the unused transportation – even for non-refundable tickets.  You are also entitled to a refund for any bag fee that you paid, and any extras you may have purchased, such as a seat assignment.” 

Before making any change, we suggest you read this: https://beatofhawaii.com/hawaiian-airlines-fee-waivers/.  

2. Through May 31, HA flight 1 will depart Los Angeles at 715am daily and arrive Honolulu at 1015am, at which point all arrivals are subject to a 14-day quarantine. HA flight 2 will depart Honolulu daily at 245pm, arriving Los Angeles at 11pm.

3. Through May 31, HA flight 11 will depart San Francisco at 1010am daily and arrive Honolulu at 12:45pm, at which point all arrivals are subject to a 14-day quarantine. HA flight 12 will depart Honolulu daily at 205pm, arriving San Francisco at 1025pm

Hawaiian Airlines Mainland/Hawaii flight resumptions.

Boston-Honolulu. Resumes May 22. June1.
Las Vegas-Honolulu. Resumes May 24 June 1.
Las Vegas-Maui. Resumes May 24 June 1.
Los Angeles-Honolulu. 1 round trip flight daily through May 20 May 31. 3 flights daily resume June 1.
Los Angeles-Kona. Resumes May 21 June 1.
Los Angeles-Lihue. Resumes May 21 June 1.
Long Beach-Honolulu. Resumes May 21 June 1.
New York-Honolulu. Resumes May 21 June 1.
Oakland-Honolulu. Resumes May 21 June 1.
Oakland-Lihue. Resumes May 21 June 1.
Oakland-Maui. Resumes May 21 June 1.
Phoenix-Honolulu. Resumes May 21 June 1.
Portland-Honolulu. Resumes May 21 June 1.
Portland-Maui. Resumes May 21 June 1.
Sacramento-Honolulu. Resumes May 21 June 1.
Sacramento-Maui. Resumes May 21 June 1.
San Diego-Honolulu. Resumes May 21 June 1.
San Diego-Maui. Resumes May 21 June 1.
San Francisco-Honolulu. 1 round trip flight daily through May 20 May 31. 3 flights daily resume June 1.
San Francisco-Maui. Resumes May 21 June 1.
San Jose-Honolulu. Resumes May 21 June 1.
San Jose-Maui. Resumes May 21 June 1.
Seattle-Honolulu. Resumes May 21 June 1.
Seattle-Maui. Resumes May 21 June 1.

Beat of Hawaii photo taken at Poipu Beach on March 23, 2020.

230 thoughts on “Hawaiian Airlines Routes Cancelled Until June”

  1. I got my refund after I filed a claim with the BBB after I exhausted all options. I called, I even emailed Hawaiian. They claimed that the rescheduled flight is within 6 hours of my original flight, they are not required to refund my money. I followed the suggestion of another flyer on this site and filed my claim with both the DOT and BBB. I was notified of the refund within a week.

    Good luck

  2. I know a lot of people have been asking or commenting on refunds. I had a travel scheduled for July 2-July 13 from JFK to HNL to OGG. When I called in May to cancel our trip and request refunds we were only able to get an e-credit because the flights had not been cancelled yet. At that time the agent told me if the flights do get cancelled I would be eligible for a full refund. Now that the flights have officially been cancelled I was able to call this morning and a refund is being processed. I was told it will take 1-2 billing cycles for the refund to show up. I had no issues with the agent when I called, they were pleasant and processed everything within 5 minutes. Very satisfied with the customer service and hope to see the refund soon.

    1. That’s awesome! So nice to hear about good customer service and an easy, satisfactory resolution. Was this Hawaiian Airlines?

  3. My daughter and her boyfriend live in Hawaii. They came for a visit to Texas in early April. This is the 4th time their flights have been canceled. How are they supposed to get home? Can you please let me know if the flights from island to island are open now? I think this time, that is the issue. They can fly into Maui but can’t get to the big island.

    Thank You

    1. Hi Hallie.

      There are inter-island flights. We aren’t able to address the issue, and you will need to be in contact with the airline via phone, or perhaps better, via direct messaging in social media.

      Aloha.

  4. Hi, I have tickets booked to leave form Brisbane Australia on the 17th. August and was wondering if you will be flying from Australia then. Thanking You,
    Kind Regards,

    Jilly stewart

  5. Please I have some questions to ask about flights in July. We Katherine and Steven M. are booked on a flight in July 2020 to Hawaii. Our flight number is from Sydney to Honolulu.

    Here in Australia everyone entering the country have to go into a 2 week isolation. We have heard Hawaii also have a 2 week isolation period.

    Firstly does Hawaii still have the 2 week isolation period, if so it is totally not worth coming at this stage as we are only going to Hawaii for 1 week. In light of the situation can you please advise me if you are offering refunds or credits? Due to our age we feel that this is not a good time for us to be leaving Australia. Can you please provide me with an update?

    1. Hi Katherine.

      Yes it is frustrating. There is still the 14-day period, but it is not clear whether that will be in effect for July. We only know it will be through June from all indications.

      Not clear what rules will be in effect, but unless your flight is canceled, we wouldn’t expect there to be a refund offered.

      Aloha.

  6. I contact Hawaiian Airlines for my May 23 trip to Hawaii, and they have not cancelled my flight; however, they rerouted me to LAX==>HNL. The original flight was LGB==>HNL. They sent me to https://www.hawaiianairlines.com/cao and select “make a request”. For the topic, put “Refund” and for the subtopic, use “other”. I submitted the form and we will see what the Airline states.

    Are you eligible for a refund if the Airline changes your Airport?

    Thanks!

  7. Aloha, This is not airfare related but I do not see a topic yet on your page to pose the question. Could you please assist with advice on how to get a Prepaid Car rental cancellation without fees applied? I see that on May 5th the Hawaiian Governor signed an order that anyone under quar antine orders would not be allowed to rent a car and any company that did would be subject to fines. I have two prepaid rentals coming up and clearly I would be under quar antine if I got on my plane. I have called Avis 800 number as well as opening online chat and nobody seems to be aware of this order. I called the rental desk in Maui and they know about the order, but they cannot help me because reservation is pre paid. They tell me I have to cancel through corporate, which as I stated, does not seem aware of the order. Fees are only $50 per reservation if I cancel before the 13th, but this is a state mandate and I don’t see how I should be forced to pay that penalty. Your site has been very calming and helpful through the pan demic and I am hoping that you can offer some guidance in this scenario as well. Thankyou very much and stay safe

    1. Hi Jeff.

      Thank you. Yes we have heard this about rental cars but do not have any further clarification unfortunately. Given the interesting situation, perhaps your credit card company would help with a refund of any charge. Sorry to not have anything further to add, but perhaps someone else will give a hand here.

      Aloha.

      1. Thankyou. Actually I was able to get a refund without fees by filling in a website comment page on avis.com. I mentioned governors may 5th orders and they took care of it right away. People on the phone and chat just hadn’t been properly informed yet. So we have gotten refunds on everything except airfare so far. One last hurdle. Thanks

  8. Aloha! I was wondering if anyone has actually received a refund from Hawaiian airlines for a canceled flight or just a credit for future trips? I have a flight on July 2nd out of San Jose to HNL and I can postpone it and receive a future travel credit (which isn’t the end of the world—- Hawaii is my fav destination) but my husband would prefer a refund. Should I hold off until the flight is actually canceled or just go ahead and take it off the books?
    Mahalo for your input!
    Cyndi
    PS: so grateful for your site! It has kept me sane being in limbo with my Hawaii trip!

    1. Hi Cyndi.

      Thank you. It is only if the flight is canceled that you can get a refund. It isn’t clear to anyone yet whether that will happen for your July flight. We expect to know more this month.

      Aloha.

      1. I think it is ridiculous at this time during a pan demic that they aren’t offering refunds for people who could use this credit towards you know… feeding their family or paying their rent. We are also scheduled for a flight July 2nd from NYC to HNL and unable to get a refund. Also the agent who I spoke with confirmed my reservation was canceled and e-credit issued but of course that didn’t happen and itinerary is still active on my account. I now have to call AGAIN. Super frustrating that the airlines are able to abuse the rules and their customers during such a difficult time for everyone.

    2. Hi Cyndi, we cancelled our trip scheduled from 5/17/20 thru 5/22/20 which had non-refundable tickets and were told we would get a refund within 14-21 days… still waiting. We had to pressure Hawaiian to refund since they still maintain that these flights are not cancelled; but anyone with some common sense understands that non-essential travel to Hawaii right now is ridiculous. We opted for a refund to completely re-schedule and re-plan our trip once all of this mess is truly over with. I was not comfortable with postponing as there is no legitimate timetable for when travel to the islands will be possible to truly enjoy the destination. Best of luck!

      1. Dominick, did you ever receive the refund from Hawaiian Airlines? Our direct flight from LAX to Maui was cancelled. We have been round and round with Hawaiian but we are continually told that we are not eligible for a refund. So frustrating!

        1. Sally, we have not gotten our refund yet. My wife called Hawaiian again on Saturday regarding the refund. The agent we got was very polite and helpful, saw all of the notes from our previous call and informed us that we should see the refund in our account within 2 weeks – we originally contacted Hawaiian over 2 months ago…. There own website indicates no flights other than 2 essential flights feom LAX and San Fran. You can also check the FAA records to see the flights. Our flight number had not flown since March! How can they make you pay for a flight that doesn’t fly?? Be persistent – I’ll try to update once we hopefully receive our refund in full.

          1. I got my full refund. File a complaint with HA Consumer’s Affairs. Once they reject you (which they will), note the rejection and all other ones in an email to BBB. Citing just Government regulations won’t work. Explain why traveling during this pan demic is not safe for your and family beings. At first, I didn’t want give them my whole life story because it’s none of their business. I thought government regulation was enough too. After I sent my email to HA and took that to BBB, within days, I got email from HA saying they will give me a full refund.

            And if that didn’t work, I read that others file a dispute with credit card com or bank. Good luck to both!

          2. Oh Wow!!! So under pressure to cancel our flights that departed this morning, last night I reluctantly cancelled and asked for credit, our only option, but at your suggestion, Ann, I went ahead and filed a complaint with the BBB last night. Heard from Hawaiian this afternoon, and they have granted us a refund. I am so happy. Of course, now we wait to see it. Thank you all for the advice and encouragement. I hope everyone gets a positive resolution.

          3. Thank you for the reply, Dominick! Good luck to you and your wife. Our flight is scheduled for tomorrow (6/25). Of course the direct flight was cancelled, but the new flight plan they rescheduled us for leaves in the morning. I want to hold out for a refund that numerous HA agents have said we aren’t eligible for, but what I need to find out is can I just leave everything as is and just don’t fly? Or do I need to cancel ahead of time to get any kind of credit if they continue to hold out on not issuing a refund? One agent told me that if I don’t cancel ahead of time we completely lose everything and can’t even rebook for later. I filed a complaint with the DOT 6/1, but haven’t heard anything.

          4. Sally – Do your research, there is a wealth of information to be found about the state of affairs. Hawaii is still enforcing the 14-day quar antine, this is direct from info on HA own website, updated earlier this month. Who, in their right mind, would take a non-essential trip to the islands with this still in place? That was part of our argument to HA when they tried to re-book us or have us postpone for vouchers for a future flight. How long will this last..? No one knows..

          5. I would strongly recommend you take two additional steps. The first is to file a complaint with the DOT. It is a very user friendly form and can easily be filed electronically. The website for the form is: https://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm Additionally, I would file a dispute with your credit card company. Hawaiian Airlines continues to play egregious games with customers. My son had two flights completely cancelled by HA and they are still refusing the refund on the grounds they “re-accommodated” him. If you visit the website you will see it is abundantly clear that when they cancel flights they have to give a refund if the passenger requests it. Additionally the DOT also issued an “Enforcement Order” clarifying this position. Still HA refuses and claims they are complying with DOT. It is just ridiculous and I can’t imagine why any customer facing business that hopes to survive acts like this. I, personally, am never flying them again. Even inter-island, I will take my stop in Honolulu for interisland flights on Southwest before I will ever step foot on a Hawaiian flight again and I go once or twice every year.

          6. George – Agree 100%. HA is using verbiage like “suspended” not “cancelled” on their flights to avoid refunds which would be due from the DOT order. While I understand they are a corporate business looking to stay afloat and stop hemorrhaging money, it is completely ridiculous that they are making customers go through this on top of the disappointment of cancelling vacation plans as well as the uncertainty of these times. I’d be curious to see just how much bail-out money they received… I for one, will do everything I can to avoid flying them as well when (and if..) we decide to visit Hawaii again…

          7. Thank you for your responses. I filed a complaint with the DOT June 1st but have heard nothing from that. I was just told again by HA that I am not eligible for a refund for the cancelled flight, and that my only option is to take the credit they are offering. And that I must cancel the current flights in order to get the credit and if I don’t cancel before the flight time I lose it all. This is incredibly frustrating!

    3. I did actually get a refund for them for one flight plus the separate inter-island reservation with the argument that if my flight to Hawaii was cancelled how could they expect me to be there for the inter-island flight. However it took over an hour on the phone with them for them to finally budge. Exact same situation on my son’s separately booked flight and they are stonewalling. Go figure. For myself, I think they are a band of thugs running this once great airline.

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