230 thoughts on “Hawaiian Airlines Routes Cancelled Until June”
Sharon F
We have a trip planned to the big island on 5/19 – 5/28. do you think the airline cancellations could be cancelled earlier than 5/20. Also, what do you think the odds are of the 14 day quar antine could be lifted by then? Mahalo!!!
Beat of Hawaii
Hi Sharon.
Obviously no one knows. So if you want our opinion, it is that there will still be the quar antine and flights will not start sooner than is now planned.
Aloha.
Ken
ATTN UNITED flyers. Wait for United to cancel your flight. On 3/23/20, I canceled our flights for 4/16/20 since it was obvious we wouldn’t be going. Last week, United had rescheduled our flight times and added a layover (and our connecting flight leaves the terminal 9 minutes before we arrive!! Thanks United.) And then our resort said they canceled all reservations for 6 weeks. With a two week quar antine in our room, if we could even find a room, we had to cancel the whole vacation. A day later (3/24/20) I see United charged my credit card $250. I asked for the money back and I’ll post an update if United comes through. I could not re-book or change the flight for a later date, as I have no idea when/if the virus will be over and hotels and airlines are all back in service. So much for the compassion of airlines even though they say there will be no fees charged due to this!
JohnW
We had tickets on Hawaiian to the west coast and then United to IAD.
Had a good experience dealing with HA, not so good dealing with UA…Oh well, kind of be expected.
Hat’s off to Hawaiian in taking the lead to protect Hawaii and being the most upfront with everyone!
Doesn’t seem like it now but this will all be behind us, hopefully sooner then later.
Good luck to everyone.
Beat of Hawaii
Hi John.
Thank you.
Aloha.
Teri
I looked on the DOT webpage It sounds like in the U S they can offer a voucher instead of a refund. Is that true if they cancel our flights to Kauai?
David
Any word on Alaska Airlines flights? I keep thinking they will cancel my flight on April 11. Can’t imagine anyone would be taking those flights with a 14 day quar antine. I don’t want a voucher since I already have one from another flight.
Erin M.
Eternally grateful for you, Beat of Hawaii. I am constantly refreshing the Hawaiian Airlines policies but you have the information I need way ahead of time. I understand they are overwhelmed. I just want to send love to everyone at this time. Yes, I’m crushed I can’t go on the trip I’ve waited so long for but it will happen eventually. There are much more important things to focus on. <3
Beat of Hawaii
Hi Erin.
Thank you!! We are most appreciative.
Aloha.
Steve
Any info on how long the 14 day quar antine will be lifted? Mahalo
Beat of Hawaii
Hi Steve.
We suspect it to remain through May 20 at this point. Subject to change.
Aloha.
Bree A.
Is the flights to American Samoa being cancelled as well??
John C
Seems that Hawaiian is one of the few airlines that are being up front about what their plans are. I have flights for a family of 4 on United mid May and they are currently not cancelling flights until the day of.
I can cancel my flight voluntarily but will no longer be given a refund, just a voucher for the amount of my ticket with an expiration date of 1 year from purchase, which in my case was mid July. That voucher will not be worth the electronic paper it is printed on unfortunately.
I wish Hawaiian would fly to Denver so I can dump United all together.
Kathryne S.
Thank you for staying on top of the constantly changing news. I’ve been waiting patiently for Hawaiian to cancel and now they have. I’m going to wait a few days before collecting my refund, and simply hoping my miles are refunded too. Not holding my breath. But not going to fret it either. Mahalo to you guys!
Beat of Hawaii
Hi Kathryne.
Thank you. If you have a chance, please let us know how it all goes.
Aloha.
Jane
Thanks for including the US DOT statement “even If your flight is cancelled and you choose to cancel your trip as a result, you are entitled to a refund for the unused transportation – even for non-refundable tickets. You are also entitled to a refund for any bag fee that you paid, and any extras you may have purchased, such as a seat assignment. ”
Does that mean the airlines must provide a refund? All I’m seeing is the option to cancel now and book later, leaving the funds with the airlines rather than in my bank account. Please advise if you can. Mahalo!
Beat of Hawaii
Hi Jane.
If you have a problem getting a refund from any US airline for a cancelled flight, there is a link at the bottom to file a consumer complaint.
Aloha.
Barbara A.
We, Henry and Barbara Akau, have a r/t flights from HNL to LAS ON 5/1/20 and return 5/6/20. Do we get all our costs returned to us? What do we have to do? Please help, this is scary and it makes travel BAD.
Beat of Hawaii
Hi Barbara.
You will need to contact the airline you are flying on. If flights are cancelled (as Hawaiian’s are through mis-May) you should be entitled to a refund, or rescheduling, as you would prefer.
It is best to use their website to determine your options as it will be difficult to impossible to reach them by phone.
Aloha.
Adrian L.
Aloha and thank you for the valuable information updates.
I was booked roundtrip SFO/HNL roundtrip outbound Sat 3/28 and return Tues 3/31. Just received email from HA notifying flight cancellation. The email also included options to along with links to, among other choices, (1) cancel and get credit and (2) cancel and get refund. The 2 links lead to the same page instructing the user to complete a cancellation request form and to specify “Covid 19” from the drawdown menu. But no mention anywhere of how to request a full refund. Will wait a couple of days and check the website again to see if HA has updated the form to include the option for a refund.
Mahalo and stay safe and well,
Adrian L
Beat of Hawaii
Hi Adrian.
Thank you for that update. We do expect that change in policy to be reflected on their website soon.
Aloha.
Comments are closed.
Aloha!
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We have a trip planned to the big island on 5/19 – 5/28. do you think the airline cancellations could be cancelled earlier than 5/20. Also, what do you think the odds are of the 14 day quar antine could be lifted by then? Mahalo!!!
Hi Sharon.
Obviously no one knows. So if you want our opinion, it is that there will still be the quar antine and flights will not start sooner than is now planned.
Aloha.
ATTN UNITED flyers. Wait for United to cancel your flight. On 3/23/20, I canceled our flights for 4/16/20 since it was obvious we wouldn’t be going. Last week, United had rescheduled our flight times and added a layover (and our connecting flight leaves the terminal 9 minutes before we arrive!! Thanks United.) And then our resort said they canceled all reservations for 6 weeks. With a two week quar antine in our room, if we could even find a room, we had to cancel the whole vacation. A day later (3/24/20) I see United charged my credit card $250. I asked for the money back and I’ll post an update if United comes through. I could not re-book or change the flight for a later date, as I have no idea when/if the virus will be over and hotels and airlines are all back in service. So much for the compassion of airlines even though they say there will be no fees charged due to this!
We had tickets on Hawaiian to the west coast and then United to IAD.
Had a good experience dealing with HA, not so good dealing with UA…Oh well, kind of be expected.
Hat’s off to Hawaiian in taking the lead to protect Hawaii and being the most upfront with everyone!
Doesn’t seem like it now but this will all be behind us, hopefully sooner then later.
Good luck to everyone.
Hi John.
Thank you.
Aloha.
I looked on the DOT webpage It sounds like in the U S they can offer a voucher instead of a refund. Is that true if they cancel our flights to Kauai?
Any word on Alaska Airlines flights? I keep thinking they will cancel my flight on April 11. Can’t imagine anyone would be taking those flights with a 14 day quar antine. I don’t want a voucher since I already have one from another flight.
Eternally grateful for you, Beat of Hawaii. I am constantly refreshing the Hawaiian Airlines policies but you have the information I need way ahead of time. I understand they are overwhelmed. I just want to send love to everyone at this time. Yes, I’m crushed I can’t go on the trip I’ve waited so long for but it will happen eventually. There are much more important things to focus on. <3
Hi Erin.
Thank you!! We are most appreciative.
Aloha.
Any info on how long the 14 day quar antine will be lifted? Mahalo
Hi Steve.
We suspect it to remain through May 20 at this point. Subject to change.
Aloha.
Is the flights to American Samoa being cancelled as well??
Seems that Hawaiian is one of the few airlines that are being up front about what their plans are. I have flights for a family of 4 on United mid May and they are currently not cancelling flights until the day of.
I can cancel my flight voluntarily but will no longer be given a refund, just a voucher for the amount of my ticket with an expiration date of 1 year from purchase, which in my case was mid July. That voucher will not be worth the electronic paper it is printed on unfortunately.
I wish Hawaiian would fly to Denver so I can dump United all together.
Thank you for staying on top of the constantly changing news. I’ve been waiting patiently for Hawaiian to cancel and now they have. I’m going to wait a few days before collecting my refund, and simply hoping my miles are refunded too. Not holding my breath. But not going to fret it either. Mahalo to you guys!
Hi Kathryne.
Thank you. If you have a chance, please let us know how it all goes.
Aloha.
Thanks for including the US DOT statement “even If your flight is cancelled and you choose to cancel your trip as a result, you are entitled to a refund for the unused transportation – even for non-refundable tickets. You are also entitled to a refund for any bag fee that you paid, and any extras you may have purchased, such as a seat assignment. ”
Does that mean the airlines must provide a refund? All I’m seeing is the option to cancel now and book later, leaving the funds with the airlines rather than in my bank account. Please advise if you can. Mahalo!
Hi Jane.
If you have a problem getting a refund from any US airline for a cancelled flight, there is a link at the bottom to file a consumer complaint.
Aloha.
We, Henry and Barbara Akau, have a r/t flights from HNL to LAS ON 5/1/20 and return 5/6/20. Do we get all our costs returned to us? What do we have to do? Please help, this is scary and it makes travel BAD.
Hi Barbara.
You will need to contact the airline you are flying on. If flights are cancelled (as Hawaiian’s are through mis-May) you should be entitled to a refund, or rescheduling, as you would prefer.
It is best to use their website to determine your options as it will be difficult to impossible to reach them by phone.
Aloha.
Aloha and thank you for the valuable information updates.
I was booked roundtrip SFO/HNL roundtrip outbound Sat 3/28 and return Tues 3/31. Just received email from HA notifying flight cancellation. The email also included options to along with links to, among other choices, (1) cancel and get credit and (2) cancel and get refund. The 2 links lead to the same page instructing the user to complete a cancellation request form and to specify “Covid 19” from the drawdown menu. But no mention anywhere of how to request a full refund. Will wait a couple of days and check the website again to see if HA has updated the form to include the option for a refund.
Mahalo and stay safe and well,
Adrian L
Hi Adrian.
Thank you for that update. We do expect that change in policy to be reflected on their website soon.
Aloha.