24 thoughts on “Hawaiian Airlines Moves Aircraft Maintenance To Philippines”
Lee E.
It’s unfortunate, but this is not just a Hawaiian Airlines issue.
All of the airlines are doing this to some extent.
I do think more attention needs to be brought to the American public.
Safety should always be the number one priority.
Little disappointed with some of the comments already.
English is an official Singapore.
Typically, reputable repair stations overseas employee more licensed mechanics (including El Salvador) then US based repair stations.
US based repair stations are employing contractors on sponsored work visas. A lot of them. And guess what? They care just as much about doing a good job as anyone else.
The majority of all workmanship issues industry wide are paperwork related; not cheaper labor related.
Let’s be realistic. Before wrapping ourselves in our flag, making xenophobic and racist comments, lets realize that if all maintenance was brought back in house – there wouldn’t be enough mechanics to cover it and ticket prices would double or triple
Scary, unbelievable, unacceptable! Help me understand why the FAA has been coerced into approving this???
Just reread your quote- “ Most U.S. airlines have moved D checks overseas, where few mechanics are FAA certified, and some may be unable to read or speak English. The technical manuals are in English only, we believe. FAA-certified mechanics, however, must have English proficiency. While foreign facilities may be FAA certified, that does not mean all or even most of their mechanics are.”
Money and politics!!! Shame on Hawaiian, the FAA, and all the other airlines!
This is the industry standard. Most US Airlines outsource their major maintenance overseas. American Airlines to Brazil. SWA to El Salvador. Nothing should change otherwise.
Will keep flying the airline that’s been bringing Aloha to my family and I for years. Mahalo Hawaiian!
The most sensible response thus far.
To the point, Hawaiian employees are at the repair station 24/7 monitoring the work performed.
The FAA are frequent visitors also.
Audits by all major airlines occur regularly.
If the maintenance of aircraft in the Philippines is anything like the customer service calls I’ve been on, then we’re all in trouble. For the first time in 19 years, I’m switching credit cards and airlines. I’ve been so loyal the Hawaiian Airlines! My regular commute is between Southern California and Honolulu or Kahului. My plan going forward is to book first class seats until my miles run out. Corporate money saving stategies by outsourcing may make sense theoretically, but in the real world the quality control will never be the same. Thanks BOH for bringing this important change to our attention.
Unfortunately, taking jobs overseas and away from America is not a new practice. There should be rules on that too. Anybody that calls a call center that’s been outsourced knows what I’m talking about.
But now my flight safety literally depends on maybe shoddy work from a non Certified mechanic?
The FAA should be ashamed of itself letting this happen, and the companies that do this obviously have no shame in its game risking the lives of it’s customers.
I can’t take a bottle of water with me to a flight but having uncertified foreigners all up in the mechanism of an American plane is fine?
HA foreign maintenance concerning! Long time and frequent West Coast user. Cost savings/quality seldom equal. Recall the recent reservation change.Not to mention the customer service which is off-shore. Long time customer worried.
The FAA needs to do inspections of all these maintenance facilities and the mechanics that work on them. They should have inspectors at each facilities 24/7 if needed.
The call centers should be in the US. I have called and could barely understand them.
It’s unfortunate, but this is not just a Hawaiian Airlines issue.
All of the airlines are doing this to some extent.
I do think more attention needs to be brought to the American public.
Safety should always be the number one priority.
Little disappointed with some of the comments already.
English is an official Singapore.
Typically, reputable repair stations overseas employee more licensed mechanics (including El Salvador) then US based repair stations.
US based repair stations are employing contractors on sponsored work visas. A lot of them. And guess what? They care just as much about doing a good job as anyone else.
The majority of all workmanship issues industry wide are paperwork related; not cheaper labor related.
Let’s be realistic. Before wrapping ourselves in our flag, making xenophobic and racist comments, lets realize that if all maintenance was brought back in house – there wouldn’t be enough mechanics to cover it and ticket prices would double or triple
Scary, unbelievable, unacceptable! Help me understand why the FAA has been coerced into approving this???
Just reread your quote- “ Most U.S. airlines have moved D checks overseas, where few mechanics are FAA certified, and some may be unable to read or speak English. The technical manuals are in English only, we believe. FAA-certified mechanics, however, must have English proficiency. While foreign facilities may be FAA certified, that does not mean all or even most of their mechanics are.”
Money and politics!!! Shame on Hawaiian, the FAA, and all the other airlines!
This is the industry standard. Most US Airlines outsource their major maintenance overseas. American Airlines to Brazil. SWA to El Salvador. Nothing should change otherwise.
Will keep flying the airline that’s been bringing Aloha to my family and I for years. Mahalo Hawaiian!
The most sensible response thus far.
To the point, Hawaiian employees are at the repair station 24/7 monitoring the work performed.
The FAA are frequent visitors also.
Audits by all major airlines occur regularly.
I believe we should all walk away from Hawaiian ( da local company )
So Hawaiian Airlines is just another international airline moving jobs from Hawaii to another low-wage country.
I don’t want to hear anymore Hawaiian Airlines Aloha spirit.
We fly Hawaiian Airlines to Oahu every year. Maybe we start to fly rhe low cost competitors.
No Aloha in the annoucement.
If the maintenance of aircraft in the Philippines is anything like the customer service calls I’ve been on, then we’re all in trouble. For the first time in 19 years, I’m switching credit cards and airlines. I’ve been so loyal the Hawaiian Airlines! My regular commute is between Southern California and Honolulu or Kahului. My plan going forward is to book first class seats until my miles run out. Corporate money saving stategies by outsourcing may make sense theoretically, but in the real world the quality control will never be the same. Thanks BOH for bringing this important change to our attention.
Hi Betsy.
Thanks. It’s an interesting subject to us as well.
Aloha.
Unfortunately, taking jobs overseas and away from America is not a new practice. There should be rules on that too. Anybody that calls a call center that’s been outsourced knows what I’m talking about.
But now my flight safety literally depends on maybe shoddy work from a non Certified mechanic?
The FAA should be ashamed of itself letting this happen, and the companies that do this obviously have no shame in its game risking the lives of it’s customers.
I can’t take a bottle of water with me to a flight but having uncertified foreigners all up in the mechanism of an American plane is fine?
HA foreign maintenance concerning! Long time and frequent West Coast user. Cost savings/quality seldom equal. Recall the recent reservation change.Not to mention the customer service which is off-shore. Long time customer worried.
The FAA needs to do inspections of all these maintenance facilities and the mechanics that work on them. They should have inspectors at each facilities 24/7 if needed.
The call centers should be in the US. I have called and could barely understand them.
Of course it’s all about the money, safety takes a back seat, I believe it all these checks should be done by FAA certified mechanics.