48 thoughts on “Hawaiian Airlines Responds About Basic Economy”
Nita C
Aloha Friends! My family of four (me, hubby, 22 year son, 19 year daughter- all over 6 feet tall, except me at 5’6) just flew Hawaiian to Maui on December 19, 2018-December 27th….what use to be the “Best” airline is mediocre at best:(…for reference, we go to Hawaii every 1-1 1/2 years & fly whatever big name airline we can find a reasonable $ amount/flight time to fly-but had been impartial to Hawaiian over the years for previous obvious reasons:)…we live in OC, California so usually have to fly LAX-OGG for best rates…The overall flight was just okay, nothing to smile about- biggest problem is the AirBUS we were on (2 aisles on either side of 4 seat center row) was so LOUD it was annoying for a 5 hour flight:(…wish we had packed our bulky noise-cancelling headphones- and the seats were CRAMPED! and I am only 5’6- my hubby 6’4″, son 6’3″ sat on either side of aisle to get a little leg room- Bummer all bulk-heads were sold out when we booked (probably sell out first, and yes they charge you more $ for a little more comfort) FOOD- ugh! my family responded- I though it was okay but not the hot meal they have had in the past (a “warm’ breakfast sandwich flying out and a “warm” chicken sandwich flying inbound)…they “nickel & dime” you on everything- headphones, a real movie to watch (free Hawaiian promos- fine, but no one wants to watch 5 hours of that) etc…my family had downloaded movies on a couple lap tops but I did not bring mine:(…my family also packed their own food- fruit, granola bars etc..for inbound and we picked up ONO sandwiches at Take Home Maui in Lahaina for the outbound flight…Hawaiian Airlines in our opinion continues to decline over the years we have flown them (we have been coming to Hawaii for over 30 years:)…I cannot wait until SOUTHWEST comes into the market:):):)…let’s see how they do…bye, bye Hawaiian, HELLO Southwest!
John W
Nita, if you have been coming to Hawaii for over 30 years your comment about Hawaiian continuing to decline is a little suspect to say the least. The Hawaiian of today is light years ahead of what it was 30, 20 or even 10 years ago. It also is a far superior “Hawaiian” experience option for traveling to Hawaii then anyone else. If you think SWA will be a better option because they will sell some some cheap tickets (initially) to break into the market, good for you. If you think their single isle 737 will be a better option then Hawaiian’s A330 you are REALLY dreaming….get back to me after your over 6 foot tall family spend 5 hours in a 737.
Juan T
Glad to hear that some more kettles will be migrating to Southwest!
diann
I’m not hearing much aloha regarding Hawaiian’s basic economy. Coming from the east coast, it’s hard enough to get to the islands, and even though I have to be very budget conscious, it would have to be an emergency for me to consider basic economy on any carrier. I certainly wouldn’t want to be separated from a partner, or family if they were coming. Disappointing to hear that Hawaiian is just one more gouging airline, despite their effort to seem unique with their island inspired uniforms and drinks. Just get me there with some shred of comfort!
Beth P
On the Titanic, this class of service was called “steerage”….
Even if all goes according to plan, Basic Economy will NOT save the passengers money because, with increasingly less opportunity to store carry-on overhead, folks will be forced to pay for that big carry-on to be checked, at a price as high as, or higher than, what they “saved” on the fare. Because, let’s face it, folks are NOT going to pack less. Or buy fewer tchatchkes to carry home or pack fewer gifts for Aunty, Uncle, Tutu and Cuzns.
Even Freddy Laker would say “no can.”
Flying Southwest, all the way, baby.
michael S.
Where has “customer first” mentality gone? I have flown many carriers. my favorite is Hawaiian, I’m using them again in February but that will be my last trip to Hawaii. These carriers know you can’t drive there so they gouge the last dime out of your pocket. I can afford the trip but their greed has soured me to the Islands of Paradise. Hawaiian Airlines was my last hope and now they are following the other carriers lead with their basic economy. I believe it will be sometime before Southwest is able to master the proper flight control. It is a sad day for Hawaii. Such a beautiful place.
Otto
Speaking of cutting back on customer service, any idea what happened to Hawaiian’s Android app? It disappeared from Google Play a few weeks ago, during the busiest time at HNL.
Mahalo!
Beat of Hawaii
Hi Otto.
If you mean their entertainment app, it is in the Play Store upon checking just now.
Aloha.
Stephen
Flying most airlines today is like getting on a Greyhound bus with a YMCA basketball team that was unable to take a shower after playing three tournament games. Wish there was more competition so those who treat their customers badly would go broke.
Mcc
Airlines keep referring to a sandwich as a meal – no way is that a meal – flew previously because ha did serve a meal with a glass of wine – sad to see the changes
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Aloha Friends! My family of four (me, hubby, 22 year son, 19 year daughter- all over 6 feet tall, except me at 5’6) just flew Hawaiian to Maui on December 19, 2018-December 27th….what use to be the “Best” airline is mediocre at best:(…for reference, we go to Hawaii every 1-1 1/2 years & fly whatever big name airline we can find a reasonable $ amount/flight time to fly-but had been impartial to Hawaiian over the years for previous obvious reasons:)…we live in OC, California so usually have to fly LAX-OGG for best rates…The overall flight was just okay, nothing to smile about- biggest problem is the AirBUS we were on (2 aisles on either side of 4 seat center row) was so LOUD it was annoying for a 5 hour flight:(…wish we had packed our bulky noise-cancelling headphones- and the seats were CRAMPED! and I am only 5’6- my hubby 6’4″, son 6’3″ sat on either side of aisle to get a little leg room- Bummer all bulk-heads were sold out when we booked (probably sell out first, and yes they charge you more $ for a little more comfort) FOOD- ugh! my family responded- I though it was okay but not the hot meal they have had in the past (a “warm’ breakfast sandwich flying out and a “warm” chicken sandwich flying inbound)…they “nickel & dime” you on everything- headphones, a real movie to watch (free Hawaiian promos- fine, but no one wants to watch 5 hours of that) etc…my family had downloaded movies on a couple lap tops but I did not bring mine:(…my family also packed their own food- fruit, granola bars etc..for inbound and we picked up ONO sandwiches at Take Home Maui in Lahaina for the outbound flight…Hawaiian Airlines in our opinion continues to decline over the years we have flown them (we have been coming to Hawaii for over 30 years:)…I cannot wait until SOUTHWEST comes into the market:):):)…let’s see how they do…bye, bye Hawaiian, HELLO Southwest!
Nita, if you have been coming to Hawaii for over 30 years your comment about Hawaiian continuing to decline is a little suspect to say the least. The Hawaiian of today is light years ahead of what it was 30, 20 or even 10 years ago. It also is a far superior “Hawaiian” experience option for traveling to Hawaii then anyone else. If you think SWA will be a better option because they will sell some some cheap tickets (initially) to break into the market, good for you. If you think their single isle 737 will be a better option then Hawaiian’s A330 you are REALLY dreaming….get back to me after your over 6 foot tall family spend 5 hours in a 737.
Glad to hear that some more kettles will be migrating to Southwest!
I’m not hearing much aloha regarding Hawaiian’s basic economy. Coming from the east coast, it’s hard enough to get to the islands, and even though I have to be very budget conscious, it would have to be an emergency for me to consider basic economy on any carrier. I certainly wouldn’t want to be separated from a partner, or family if they were coming. Disappointing to hear that Hawaiian is just one more gouging airline, despite their effort to seem unique with their island inspired uniforms and drinks. Just get me there with some shred of comfort!
On the Titanic, this class of service was called “steerage”….
Even if all goes according to plan, Basic Economy will NOT save the passengers money because, with increasingly less opportunity to store carry-on overhead, folks will be forced to pay for that big carry-on to be checked, at a price as high as, or higher than, what they “saved” on the fare. Because, let’s face it, folks are NOT going to pack less. Or buy fewer tchatchkes to carry home or pack fewer gifts for Aunty, Uncle, Tutu and Cuzns.
Even Freddy Laker would say “no can.”
Flying Southwest, all the way, baby.
Where has “customer first” mentality gone? I have flown many carriers. my favorite is Hawaiian, I’m using them again in February but that will be my last trip to Hawaii. These carriers know you can’t drive there so they gouge the last dime out of your pocket. I can afford the trip but their greed has soured me to the Islands of Paradise. Hawaiian Airlines was my last hope and now they are following the other carriers lead with their basic economy. I believe it will be sometime before Southwest is able to master the proper flight control. It is a sad day for Hawaii. Such a beautiful place.
Speaking of cutting back on customer service, any idea what happened to Hawaiian’s Android app? It disappeared from Google Play a few weeks ago, during the busiest time at HNL.
Mahalo!
Hi Otto.
If you mean their entertainment app, it is in the Play Store upon checking just now.
Aloha.
Flying most airlines today is like getting on a Greyhound bus with a YMCA basketball team that was unable to take a shower after playing three tournament games. Wish there was more competition so those who treat their customers badly would go broke.
Airlines keep referring to a sandwich as a meal – no way is that a meal – flew previously because ha did serve a meal with a glass of wine – sad to see the changes