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83 thoughts on “Stunned! Hawaiian Airlines First Class Lie-Flat Review”

  1. We usually fly back home to Hawaii to visit family but over the last 5 years or so have had to fly First Class on HAL due to severe back problems. So I try to allocate some vacation $$ for the flight and points. We flew on the lie down seats this past June and were extremely pleased as I was able to stretch out and get some nap time in and rest my back. The seats in full recline were a bit short for tall people but we managed to pull our knees up. The food was wonderful and service from attendants was top notch. I require some assistance and the crew was always available to help. Mahalo

  2. I just flew Hawaiian First Class returning from Seattle and I agree with everything you said. I would note too that sitting in 7J I had 4 windows that afforded a spectacular view. Service was Five Star exceptional. The one major downfall was not having a Firstclass lounge in Seattle. I wonder if they are planning a partnership with an affiliate airline? Also it did take me a moment to figure out the controller for the lie flat seat. While somewhat comfortable, they are by no means plush, cloud like beds.

  3. We are flying to Vietnam on a American Airlines code-share, Hawaiian rt to Japan then JAL rt to Vietnam, all Business Class. When I was choosing our seats I was surprised that they have 6 seats across, 2-2-2, whereas the norm is 4 seats, 1-2-1. Not a fan of having to crawl over your seat mate to use the lua. So we are sitting in the middle seats and looking forward to the JAL legs. Aloha

  4. My wife Julie and I fly exclusively with Hawaiian Airlines to Honolulu and we alway fly First Class Yearly from Seattle. It has always been a great pleasure flying with Hawaiian Airlines. With our family construction business and our Hawaiian Airlines Credit Cards help make it happen
    We feel that all the flight crews are always so helpful and cheerful throughout our flights. We are also planning to go to Australia via Honolulu early next year being the Winters there are Australia’s warmer months we been told. Hawaiian Airlines is the best Airlines we feel that we fly with. But we cannot wait till the Dreamliners come on board.That will be an experience. I give Hawaiian Airlines a 10 over all in all catagories.

  5. Aloha!
    My new favorite thing is to fly from Hawaii to California a red eye with lie flats. I mostly have found OGG/HNL/LAX on various airlines. my problem is the price is almost double what I am used to paying/miles. Also for the return the regular F class domestic is the same price as the lie flats. My dates are 2/21/23 to 3/1/23. Do you expect prices to drop? I have always been a buy early especially with rewards but should I wait for the 21 day before window?
    Mahalo for your blog. I have learned much from you.

    1. Hi Carol.

      We don’t expect dates for F to drop. They can but they are far more unpredictable in that regard than economy. Maui to LAX on Hawaiian A330 lie-flast is $990 in your selected date of 2/21. That’s a great price. And the return on your selected date of 3/1 is $889.


  6. Based on the comments posted, it appears that some folks think that getting a first class upgrade on Hawaiian Airlines is simply a matter of having enough miles and requesting it. Getting a first class upgrade on any airline flying to Hawaii is extremely difficult, and the airlines have no incentive to do so unless you are among their top tier flyers. Even then, if you really want to fly in the front of the airplane, the only way to guarantee that is to purchase a first class ticket outright or use hundreds of thousands of airline miles to secure it.

    1. Well that’s not quite correct. HA let’s you use miles to upgrade from a paid coach fare, approximately 50,000 miles. The question is what is the mechanism for doing that.

      And as far a it costing “…hundreds of thousands of airline miles to secure it.” That isn’t quite correct either. AUS – LIH is only 70,000 in F. Pretty nice deal for 8 1/2 hours of flying time.

    1. My point is that it is up to the airline as to whether you will be granted an upgrade. And you will be competing with everyone else who had that same idea! Which translates into those with the highest airline status will get preferential treatment over those who do not.
      We just returned from an East Coast trip to Hawaii on UA, sitting in the front of the airplanes for 300K miles pp r/t. So that is quite correct.

  7. It looks like a wonderful plane, however, having had flown first class from Tokyo for the past decade there are two huge negatives about Hawaiian airlines:

    1. The stewards in the galley near the cockpit speak loudly all throughout the trip including night flights. You’d think they’d speak quietly and be more aware or perhaps they just don’t care about their first class passengers, and lucky you because first class is right up close to them.

    2. The food is the same as economy. It is just plain awful.

  8. Yes I live on Maui, and I have flown in the lie flat seats and I did also find them to be very comfortable. I am only 5‘2“ and it accommodated me very nicely. I was able to sleep laying completely flat after a long trip to visit family and friends. It was such a relaxing experience to feel the aloha from the crew as if I was home already!

  9. Yes, we were very pleased (shocked) they had this aircraft on the Kona to LAX flight. The trip was great and we agree as reviewed here- so much better than the United and Delta flights which do not have lie down seats. The downside to it in LAX was a very long walk(15-20 min) to baggage claim. Hopefully this is a terminal issue and has been solved.Naturally there is no such walk on the return in Kona. Well Done Hawaiian!

  10. It’s important to note that unlike all other major carriers who increase the checked baggage weight up to 70lbs in the premium cabins, Hawaiian does not. I didn’t even bother to look into this because it is standard amongst the other major players, so the flights costs a few hundred bucks total round trip.

    It may seem trivial, but that made it an easy decision to fly on United’s 777 from now on. Larger individual pods are standard on the United 777.

    I was surprised to see the 10/10 rating for seats, followed by a list of things that could be better.

  11. Aloha!

    Over the last 6-7 years I have flown HA, round trip, LIH/HNL to JFK, always using my points to upgrade to First class. Have also flown HA: HNL to So. Korea; and Auckland, in First class (again upgraded w/points). Three weeks ago I flew Hawaiian round trip to BOS/Logan in First class (using points to upgrade). Originally the trip was scheduled for 2020, but of course that didn’t happen. The trips were all excellent…on time, great seats (usually 2C), and the flight attendants’ service was everything you would expect or want. In fact, I think the food has actually improved! Given age and arthritis, I believe that points are best used for upgrades as it allows me to get some sleep on long flights.



  12. My husband and I recently returned to Oakland from Honolulu first class. The gate change was never disclosed, however I had walked outside of the lounge, not much of a lounge but at least it has a restroom and found on the monitor that we had a gate change. The farthest gate, over a 1 mile hike, which wasn’t a problem for us as we knew of the change but many people didn’t know and it further delayed our take off. The flight attendants were only 4 for the entire trip and one of our first class attendants really worked hard to keep the whole plane happy and serviced. We were gracious about the lull in service and aside from one of the hardest landings in our lives, the flight was nice. Our 1st class baggage, 2 pieces were the last of

  13. I would give them a zero out of 10. Lying flat down in first class my $1000 prescription sunglasses fell off from around my neck during my sleep. I heard a noise but I didn’t think anything of it. After I departed the plane, I noticed my glasses were not on me and I knew where they where. They where between the outer seat shell and at the back base of the seat. I told the airline the airplane number and seat and explained my situation and honestly all they tell you to do is fill out a form. I tried for a week calling where the plane landed for someone to look but no one would help. Never fly this airline again and I wouldn’t recommend them to anyone.

    1. Not sure if 0/10 would be warranted for the whole experience for a mistake that was not the airlines fault. Please try to look at the whole picture, and understand that it had nothing to do with the actual flight, onboard service, equipment, meal and drinks, boarding, etc. The problem is losing your $1000 glasses and forgetting it was left behind. I’ve left things on board on other airlines, and I wrote them off. The chances of someone finding something small and in a crack of space in the aircraft would be low. It’s important in any situation to take care of expensive items. Best of luck in future travels. Thanks for having a broad view of airlines and traveling.

      1. Your reply is valid but it was the lack of support in even trying to assist the customer. The staff person on the phone didn’t care and just wanted you to fill out a form. The only way they will ever look would be during a maintenance C check when they hopefully do routine maintenance on the seats. By the time that takes place, my case will be closed (as it has) and then they don’t have to worry about. What’s sad, they pulled a plane to look for a Diamond ring vs spending one evening when it’s parked just to look and reach behind the seat. No one even tried and they closed my case.

    2. Next time put your eye glasses in the case and tuck it away in your bag. How is the airlines responsible for this experience? This review seems ridiculous just because people didn’t stop to look for your glasses your gonna suggest that no one fly’s with Hawaiian airlines.

      1. When the plane is parked in Hawaii on the tarmac, they have ground crews who conduct A-level maintenance checks on the plane prior to departing the next day. They can simply send a note to the maintenance crew to have a look. They have pulled the plane in before for a lady’s diamond ring. I worked in the airline maintenance business for 32 years and I understand the process.

      1. How can you lose your glasses if you know where they are? HAL won’t get them even if I tell them the tail number and seat and where to look. Remember, I was sleeping, woke up and for over a year and a half, these glasses never fell off around my neck. I even put a floaty on the glasses. They will find the glasses when they do a D or hopefully a C maintenance check.

  14. Wife and I have been Flying to Hawaii every winter and Spring for many years, Your review is spot-on.
    As you mentioned the way to go is buy your ticket then upgrade with 50,000 hawaiian miles!
    The key to getting a reasonable cost is to book at least 6 months ahead. Our tickets were around 860.00 each!
    Of course we are retired, so we can plan well ahead.

      1. 1. Since we love Hawaii, and know we want to travel there at least every year, we plan far ahead. Generally we study flights and and book with cash, two flights to Hawaii in coach.

        2. Next, we upgrade using Hawaiian Airlines points we have collected through regular purchases On HA credit cards, (my card and the wife’s card). In short, we focus only on the goal.

        For us, the key is to plan at least one year in advance. We want to collect 100,000 Hawaiian miles during the coming year.

        As soon as we have collected enough points we upgrade with points to first class.

        Nothing tricky or complicated here, just good planning! Aloha!

        1. Thanks!
          So book 2 coach regular coach seats and then immediately turn around and upgrade with points?
          Where is the upgrade option or do yo have to call in for that?

        2. Yes you have to plan months in advance e. There is a limit to the number of seats available for all upgrades using miles. The other day there were 9 seats available but when I requested miles upgrades the agent told me there were not available for upgrades there were for purchase only. Anyone know how many are available for upgrades on each fligjt?

          1. Pat. I don’t have an answer for you. I usually contact reservations and make an inquiry ut I’m think there maybe between 4 and 6 available

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