Major change from DOT to impact Hawaiian Airlines and Alaska Airlines Hawaii flights, perhaps others.
133 thoughts on “Why DOT Just Approved Major Route Cuts For Alaska and Hawaiian”
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Major change from DOT to impact Hawaiian Airlines and Alaska Airlines Hawaii flights, perhaps others.
Comments are closed.
My flight is out of San Francisco non stop to Maui on May 12th, which they are saying is not cancelled. If said flight is now going into Honolulu with a 1 hour layover before Maui is that considered a significant schedule change to qualify for a refund?
Marilyn did NOT have to reschedule her trip with HA for May 8th? We have travel plans with HA for May 9th and our agent says we need to reschedule. I’m a little confused. Can someone please clarify? We do not want to cancel and get a refund. We want to be able to go visit our favorite place on Earth.
Hi Nancy.
Not exactly sure what you are asking for. Likely if you try to come in May, you would be confined to a hotel for 14 days. No beach, no grocery store, no leaving for any reason, or even walking on the property. That under penalty of $5k fine or 1 year in jail. No exceptions. More clarification on dates coming soon, as indicated in post.
Aloha.
Hi there
Have flights with Hawaiian Airlines Sydney -Honolulu 5/8/20 return 5/29/20 which includes several interisland
flights.
We booked through a travel agent,our flights are apparently still showing as on schedule which of course cannot be right,our travel agent haso negotiatedo a refund (thanks so to your great advice regarding DOT)but Hawaiian is saying refund will take approximately 12 weeks & another 10 weeks for funds to go into our bank account,this seems ridiculous, what do you think or we can take a flight credit to be used before 31/12/2021.
Thanks heaps
Deb Australia
Hi Deb.
That time frame for refund sounds completely unreasonable. When third parties are involved, whether OTA or travel agent, it just adds another layer of complexity. So what about checking with your credit card company? Let us know how it goes.
Aloha.
IT WORKED!! Thanks to your readers for the head’s up. I posted and PM’d on Facebook! I did threaten to call my bank and DOT. don’t know if that had anything to do with it. Here is the message I got today on FB pm.
“Aloha Ane, we apologize for the delayed response – as you can imagine, we’re seeing unprecedented levels of contacts during this time. We completely understand your refund request and due to COVID-19, we’ve authorized and processed full refund of your reservation including the Extra Comfort seat. Please be advised that the refund process may take 7 business days to complete and may take up to 1-2 billing cycle for the credit to show up on your card statement. Mahalo.”
YEA!!!! So glad cause I could not get through to the bank either today!
Any thoughts on refund on trip insurance for cancelled trips?
Thanks so much you guys ROCK!
Hi Ane.
Thanks! So happy that worked for you! Did you buy the trip insurance separately or from the airline? Seems to make sense if there’s no trip then there’s no trip insurance. So perhaps start by contacting whoever you bought it from and then if that doesn’t work, ask the credit card company. Let us know how that goes.
Aloha.
Aloha,
Please I need assistance regarding my travel. A group of friends and family (11) planned a tour to Australia-NZ leaving Hawaii on May 28, 2020. Arrangements were made with a travel agency in San Diego. Due to cancellation because of this situation, we wanted our refund. Three different airlines were involved. Hawaiian Airlines, Jet Star and Air New Zealand. Per travel agency:
Results: HAL only will refund $400.00, not the full amount. Wrong-
Jet Star no refund.
Air New Zealand $650.00 refund pay $50.00 for cancellation. If I want the credit for future travel by March 2021, same person, same place NZ.
The travel agency has not been very helpful. I feel responsible for this as I booked this travel. I Have contacted HA and should get a full refund. Air New Zealand, no phone contact, Yor expertise, and leadership is very much appreciated, what is my rights as a traveler.
Mahalo, for your time.
Hi Lani.
Since there is a big group and a lot of money involved, perhaps you need to look further into the legal aspects. That is certainly not our expertise. One thought is to check with the credit card company used to pay, since your contract for flights is not being fulfilled.
Aloha.
I just received a call from Southwest cancelling my April 26 flight to Honolulu. I had booked in February and saw the flight for less in March, so cancelled and immediately rebooked same flight using the cancelled travel funds. Even though Southwest cancelled, they have refused to refund the ticket because the flight now shows booked with “travel funds.” So the advantage of booking with Southwest because a customer can change or rebook if the flight becomes cheaper now comes back to bite me. This flight happened to be for my daughter who is now pregnant and won’t be traveling before next June to use the funds. I will still try to get a better resolution, but thought readers might be interested in knowing this. Thanks, again, for the work you do to keep readers up-to-date on these quickly changing events!
Hi Sue.
Thanks for the nice words, and for letting us know what happened. That is unfortunate how what is normally a benefit on SW backfired.
Aloha.
Hawaiian cancelled all flights to Hokkaido until July so Panda Travel refunded my deposit and insurance. I had purchased interisland tickets from Big Island to Honolulu for this trip. Although travel dates and times coincide with the cancelled Hokkaido flight, the agent could not give me a refund because my name was not recorded on the flight to Hokkaido – small technicality.
Aloha! Love your blog; it has been especially helpful through all the current confusion. My flights from Sac to/from the islands were cancelled and my miles are being restored. But my May 1 inter-island flight is still scheduled so HA won’t offer a refund (and the travel credit is only through 12/10/20). Obviously, I can’t fly inter-island since I can’t get there in the first place! I’d like a refund or at least more time to use the travel voucher. What do you think?
Mahalo! – Susan
Hi Susan.
Thank you. Suggest contacting them again under the circumstances. It might take several tries, and social media is one suggestion from multiple visitors.
Aloha.
I’m guessing that the airlines understandably do not have the money to give everyone a refund. Come what may, we REALLY need to get this global economy back up and moving again or we are going to experience much more fallout than is necessary or that we bargained for. Let’s not go down without a fight, and not throw the baby out with the bathwater.
I received an email from HA they had cancelled my flight that was leaving on April 22nd. I could ask for a refund or reschedule up to 12/31/2020. I was able to get through by phone very quickly (my surprise). My two children and my nephew were taking my mother’s ashes to be with my father at Punchbowl. It had been hard enough to get the 4/22 date for everyone to agree on but now, with such uncertainty, would be even more difficult. So I opted for a refund until a later date. She told me it would take one to two months to get the refund. I said ok.
Now, just a few days later, they are extending the rescheduling date to 12/31/2021. I would have accepted that with no problem. Also my money was refunded in one day. Did they happen to know something I didn’t? I am not happy with HA.