Why DOT Just Approved Major Route Cuts For Alaska and Hawaiian

Why DOT Just Approved Major Route Cuts For Alaska and Hawaiian

Hawaii Travel Tips / / 133 Comments

Major change from DOT to impact Hawaiian Airlines and Alaska Airlines Hawaii flights, perhaps others.

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133 thoughts on “Why DOT Just Approved Major Route Cuts For Alaska and Hawaiian”

  1. John C

    I just got off the phone with Hawaiian Airlines, I decided to take the flight credit instead of going to battle. The cust serv rep NEVER used the word cancel, but asked me if I wanted to cancel, I never agreed to that. I danced around it in case I need leverage later. They gave me until May 2022 to use the flight credit. I never did get an email from them canceling the flight. They are playing the DOT word game. In my opinion I should have been offered both options no questions asked, since it is not my fault and also not HA’s fault. Now onto the property management company to do the same! Already been told they are not offering a refund. I won’t name who it is yet.

  2. Jeff

    I just chatted online with Hawaiian and they are resuming service to and from Seattle from HNL starting May 1. Should I get my ticket now or wait to hear what the state says?

  4. Tonya D.

    If it helps anyone: Our May 3-18 flights (Sacramento to Kona) on Alaska Airlines did not get a recorded flight change until April 17; at that time I was *not* notified, but it showed as a schedule change in my Alaska account online.

    The schedule change for outbound had us arriving on-island seven hours later than originally and the flight numbers for three out of four flights were entirely different. The return flight was later by just one hour. I called Alaska Airlines where the hold time was listed for 46 minutes so I opted for a callback. Callback was 44 minutes later (pretty good guessing on their system’s part!) and the representative (from Phoenix, AZ) was friendly and helpful. I used the phrase, “refund in form of original payment” (which happened to be an Alaska credit card) and there was absolutely *no* issue getting the full refund, even though the final leg was less than an hour in difference from the original reservation. I did not have to whine, beg, whimper or anything else. 😀 As of today, the associated Companion Pass has been restored to my account and the credit card refund shows on my bank card statement.

    My advice if you’re dealing with Alaska Airlines for your Hawai’i trip? Don’t wait for an email, go check your trips online to find the schedule cancel/change. And, the change may not be reflected until almost two weeks our (YMMV).

  5. Diane C

    My trip is in July. I’m still hoping we can go. Thank you for all your really helpful updates!

  6. Katie S.

    I have a question. I have tix for early May with Hawaiian. I’ve been waiting, patiently, for some of this to resolve itself. I’m fine with a full credit to book after a vac cine is found, hopefully before 12/2021. When you say contact via social media are you referring to the Hawaiian Airline Facebook page? Or, and? Please, I’d really appreciate some guidance. Mahalo

    1. Beat of Hawaii

      Hi Katie.

      What others are reporting is that contact via direct messaging on FB and Twitter has been well responded to.

      Aloha.

  7. Shelly

    We had a trip on april 28th to Kaui that was cancelled, so we made another flight may 12 to 20th which was taken off by south west, when I called they said I could get a refund. THEY gave me $12.92 out of a $359. Flight..how they are getting around it is. They are saying that it was travel funds but I paid only Visa in Feb. For 5 people, but they cancelled our first flight so that became travel funds, even though I didnt cancel them..I wont be flying with them again ! I would like my money back and I found a flight with someone else because I was told I could get a refund ..it was a kick in the face and in the message waiting on the phone all they talk about is being kind and real with cute with customers and Transperancy ! What a crock

  8. Ken C

    Our flight on Alaska airlines for April 1st was cancelled. I asked for a refund and after checking with her supervisor it was immediately granted. The Alaska rep, who was working from home indicated it would take a while to process the refund. It took a a couple of weeks but the refund eventually got to my credit card company and they are sending me a check right away. Alaska gets a 5 star rating for their response. We are not sure when we will reschedule for the mainland ( Bay Area ) trip but probably in mid May. We have been looking at non stops from Maui. Alaska has one to San Jose, hopefully they will keep it in their new schedule. Thanks for all your good information.

  9. mary m

    thanks again for keeping us up to date on happening in our beloved islands. ima gonna obey the rules anyway and come back when its safe for me and the islanders. thanks again

  10. Rae-Marie M.

    When I received an email from Southwest that our flights had been canceled, it indicated I could bank the funds and use them until June of next year. I emailed the company kindly asking for a refund instead and the very next day I received an email indicating that the funds had been credited to our credit card. Impressive!

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