21 thoughts on “Botched Service: Delta Airlines A321neo To Hawaii”
Kalaika
Flew American A321neo since Lihue cant handle bigger planes. It is not comfortable at all. Flew DFW to LAX. LAX is a terrible airport. Luckily OGG can handle big planes as we get the wonderful 787 direct. Much better plane and product. Will be on island in Sept. Aloha nui loa.
Your comment about the discrepant level of service on-board your 2 flights in the front cabin does not surprise me.
I have long held the belief that service on-board varies depending on the senior flight attendant. I can speak only about UA and HA. On a morning UA flight SFO/HNL, we were offered a pre-takeoff beverage. On the return flight HNL/SFO on UA several days later, the flight attendants stood around but no effort to offer a beverage before takeoff. Both flights were on widebody planes. From our experience on HA, meal service also varies. On some HNL/SFO flights, the entire meal, including dessert, is brought out at once. On other flights, the flight attendant serves dessert after clearing your meal tray. On rare occasions, at the close of meal service, the beverage cart is wheeled around containing a selection of after dinner drinks, including coffee. All flights were on wide body planes.
When I flew to Salt Lake City on Delta roundtrip in May, I flew (unwittingly) 1st Class on a DeltaOne route (there are only 5). Wide-body, extremely comfortable, great food, and comped Sky Lounge prior to boarding. Unknowingly I booked roundtrip 1st Class on Delta again in July to LA: not a DeltaOne route! My Hawaii to LA segment in seat 5A on an A321Neo was absolutely the most uncomfortable aircraft seat I’ve ever flown in, and my first experience was on a 12-hour flight on the USS Mars out of Keehi Lagoon in 1951! I’ve even flown right-seat for many years in a Cessna 150 . . . even these seats were more comfortable than 5A on the A321! Oh, and let’s not forget the oversize packet with blanket and pillow and absolutely no place to stow with no way to access the overhead bin from the window seat without disturbing the passenger in the aisle seat.
Otherwise, I completely agree with the BOH editors that the flight service, food, and beverage were deplorable! Oh, and it would have been nice if some instruction (a one-page plastic How-To?)on where and how to use seat amenities was provided in the absence of adequate flight service.
Fortunately for me, my return flight was the tail-end of a SLC to Hawaii DeltaOne segment on a comfortable wide-body . . . but my pre-ordered chicken Caesar salad was totally unpalatable! Ditto the sides! The service, however, was impeccable. Mahalo to the cabin attendants.
Flew American A321neo since Lihue cant handle bigger planes. It is not comfortable at all. Flew DFW to LAX. LAX is a terrible airport. Luckily OGG can handle big planes as we get the wonderful 787 direct. Much better plane and product. Will be on island in Sept. Aloha nui loa.
Your comment about the discrepant level of service on-board your 2 flights in the front cabin does not surprise me.
I have long held the belief that service on-board varies depending on the senior flight attendant. I can speak only about UA and HA. On a morning UA flight SFO/HNL, we were offered a pre-takeoff beverage. On the return flight HNL/SFO on UA several days later, the flight attendants stood around but no effort to offer a beverage before takeoff. Both flights were on widebody planes. From our experience on HA, meal service also varies. On some HNL/SFO flights, the entire meal, including dessert, is brought out at once. On other flights, the flight attendant serves dessert after clearing your meal tray. On rare occasions, at the close of meal service, the beverage cart is wheeled around containing a selection of after dinner drinks, including coffee. All flights were on wide body planes.
When I flew to Salt Lake City on Delta roundtrip in May, I flew (unwittingly) 1st Class on a DeltaOne route (there are only 5). Wide-body, extremely comfortable, great food, and comped Sky Lounge prior to boarding. Unknowingly I booked roundtrip 1st Class on Delta again in July to LA: not a DeltaOne route! My Hawaii to LA segment in seat 5A on an A321Neo was absolutely the most uncomfortable aircraft seat I’ve ever flown in, and my first experience was on a 12-hour flight on the USS Mars out of Keehi Lagoon in 1951! I’ve even flown right-seat for many years in a Cessna 150 . . . even these seats were more comfortable than 5A on the A321! Oh, and let’s not forget the oversize packet with blanket and pillow and absolutely no place to stow with no way to access the overhead bin from the window seat without disturbing the passenger in the aisle seat.
Otherwise, I completely agree with the BOH editors that the flight service, food, and beverage were deplorable! Oh, and it would have been nice if some instruction (a one-page plastic How-To?)on where and how to use seat amenities was provided in the absence of adequate flight service.
Fortunately for me, my return flight was the tail-end of a SLC to Hawaii DeltaOne segment on a comfortable wide-body . . . but my pre-ordered chicken Caesar salad was totally unpalatable! Ditto the sides! The service, however, was impeccable. Mahalo to the cabin attendants.
The picture at the beginning is not a A321… It’s an A220.
That is most certainly an Airbus A321