230 thoughts on “Hawaiian Airlines Routes Cancelled Until June”
Ann R.
Last week Hawaiian airlines extended their “April’s schedule” to May 20th. My sister’s flight leaves LAX to OGG on May 19, so she received an email from Hawaiian airlines giving her an option to cancel for a refund. Yesterday, Hawaiian airlines extended their “April’s schedule” to May 31st. My flight leaves LAX to OGG on May 21st, so I text them today to confirm if my flight was cancelled. They said it was not cancel and provided me a different schedule. My new schedule leaves LAX to HNL to OGG of which I did not know or agree to. I am frustrated because our flights are 2 days apart and my sister got the email to fill out a form for a refund while I am awaiting on a call from the re-accommodation desk. According to the DOT policy, I am entitled to a refund if the airline change my flight. I chose the direct flight because I did want to drag 2 young children from one to another flight. But all this does not matter, we were going to Hawaii for non-essential reasons. The wedding is now cancelled and our hotel is closed until May 31st. I just don’t understand, the governor does not want travelers going to Hawaii right now. Why is Hawaiian airlines not cancelling non-essential flights? Like most people in the country right now, I don’t need a credit, I just want my money back. Despite all ordeal my family and I been through losing our cars and part of our house due to a fire, I have been waiting patiently for the government orders to reflex my flight and yet they are making it impossible.
jeffr
Ann, they are doing the same thing to me. Same flight but mine leaves 5/16. Hawaiian Airlines is basically making their own rules and claiming it to be DOT rules by saying only if flight change is inconveniencing you 6 hours does it qualify for a refund. On top of that, I think they are inferring that it is the departure that must change by 6 hours. What is the most disturbing thing to me is that the State of Hawaii says incoming visitors are such huge potential carriers of this that they must self quar antine for 14 days upon arrival. However, it is perfectly ok to remove you from your direct flight to OGG and let you layover in Honolulu Airport for multiple hours unprotected with lots of other incoming guests that have to soon be quarantined. They know most people wont travel and are trying to manipulate us into cancelling our flights on our own. We get the waiver whether we cancel or not. However, once you cancel, you no longer have a possibility for a refund. Don’t fall for it. I highly recommend that you do not cancel unless they offer refund…in writing. I personally had Hawaiian Airlines submit a refund request, but it will be a month or two before they reply back…and I am not holding my breath that the reply will be any different from them. I have also filed a complaint with DOT, as well as, filing with my credit card company to pursue a refund. I was extremely polite with everyone that I talked to. I even made a counter offer to Hawaiian Airlines that if they wanted to hang onto my money for the two year waiver period, all they needed to do was make the waiver be without fare upcharges later. I didn’t even ask for refund if fares were lower. They laughed at me. So it is what it is. Don’t expect your money to come back without a fight and keep your eye on the class action lawsuit going on. Good luck to you.
JimH
We went through all of the frustration as others have mentioned where our direct flight to Maui was cancelled for a mid-May flight, while there was no acknowledgment of the cancellation until I asked the question at the end of April. I requested a refund as I was not interested in the alternate re-schedule through Honolulu where the flight was changed by 6 hours with a 5 1/2 hour layover in Honolulu. I communicated with HA via e-mail and multiple phone calls ( ~ 20X in total) expressing my desire for a refund and not accepting the alternate schedule. There was no compromise on HA part. I told them I was not accepting the schedule change, and sent in a formal complaint to DOT. Two days after the flight took off, HA sent an e-mail agreeing to refund the $. I received the refund 5 days after the e-mail. The DOT complaint was never communicated to me since filing it, and I have no idea if that helped my situation (no reply from DOT to my original complaint). In my opinion, DOT does not help the matter when they allow airlines to use their own determination as to when to officially cancel flights, and to use their own guidelines as to when a schedule change is deemed appropriate. It boggles my mind that DOT has not yet established new guidelines for a “world pan demic” that can cause possible death to people.
Ilya W.
I just called Hawaiian Airlines. They stated that all flights are cancelled until May 20. My flight leaves from Long Beach, CA to HNL on May 23, 2020. The lady on the phone stated to call next week and see if my flight is cancelled. If you try to book a flight on May 23, the website states that there are no flights. I will call next week (around 5/12) and update this post with an answer.
MichaelM
Aloha Jeff and Rob.
hope you are both safe and well?
May I ask, is it the presumption that if flights are due to resume in June then the Islands will be free of ‘lockdown’ and all the sights, shops and restaurants will be open?
I have rearranged things for September staying at timeshare properties, so just checking to see what the thinking might be. I know it might require a little crystal gazing, but was just wondering.
Mahalo for all the posts and keeping us all up-to-date.
Michael
Beat of Hawaii
Hi Michael.
Thank you. When travel resumes it will be without a lock down, that’s for sure. Will everything be open in the beginning? Doubtful. It is all so fast-changing. We can’t wait to learn all the details ourselves and share them.
Aloha.
Mardi s
Why is Hawaiian Airlines saying my flight from Boston to Honolulu (HA89) is on scheduled? I just read on this site that they were not going to resume that flight until June 1st
John C
Because they are resisting using the word “cancelled” as it then requires them to refund if passenger requests that. I called and they won’t use the word. They ask, do YOU want to cancel. I took the credit for use within TWO years, I can work with that. Has to do with the US DOT definition as Beat of Hawaii has explained in a previous post.
George C
Here was our experience with HAL whole rebooking: they will not honor the fares that are on the web. Mainland to Kauai the fare for the new flight was $35.00 cheaper than the originally booked flight, they kept the $35.00. Inter island the fare on the web was $103, they wanted to charge me $114 and wanted to collect the difference. They claim that these are not change fees but that the public fares are for first time bookings only. I asked them to send me their published fare rule on that one and am still waiting two weeks later. We are fortunate and get to travel a lot. Due to a cancelled cruise, cancelled wedding and rearranged trip to Hawaii, I have dealt with six airlines (Alaska, American, Delta, Hawaiian, Southwest and United). Every single one other than Hawaiian has been gracious, easy to deal with and in two cases even generous (gave refunds when they could have given credits). Hawaiian has been perfectly awful in all respects and is totally ignoring DOT published rules. Once this trip is over will never use them again — ever. Will even take the stopover in Honolulu and fly Southwest inter island. Aloha spirit my ass.
Tami T
I have flight reservations to Maui from Omaha, NE going through San Francisco on June 8th on United. Should I go ahead and cancel now or wait and see what happens in May? Thank you kindly for your recommendation!
Beat of Hawaii
Hi Tami.
Would suggest waiting a couple of weeks if you can do so without that having negative repercussions, we still expect more clarity on this.
Aloha.
Cynthia S.
Is Hawaiian Airlines, as of April21, going to start up flights to Seattle? What about Long Beach? Or Phoenix?
Jeff r
Aloha,. I am in the same boat as alot of people. Flight scheduled for may 16 Hawaiian airlines. I understand HA is holding off on making cancelations official and why. Could you please tell me if there are any rules for how much advanced notice they must give for cancelations if any? I would expect at least two weeks since they are not operating my flight but are there any hard rules for that? Thankyou
Beat of Hawaii
Hi Jeff.
No we aren’t aware of any rules in that regard and you’ve undoubtedly seen what DOT told us about this. Hopefully the airlines’receiving permission from DOT to remove flights will expedite resolution to this frustrating and unexpected situation.
Aloha.
manda t.
Hello, Can you kindly tell me where you got the “Hawaiian Airlines Mainland/Hawaii flight resumptions”? My flight is 5/28. per the information you provided above, our flight is cancelled and will not resume until 6/1. I asked Hawaiian for a refund, they will only give me a credit claiming that the flight is not cancelled and still in operation.
Yes, I have seen all your updates and have been keep up with your news. Thank you so much for sharing the information.
My questions is where did you get this resumption information below? When I contacted Hawaiian for a refund on my 5/28/ flight, I am told by numerous agent that my flight is not cancelled and only flights to 4/30 is cancelled.
Boston-Honolulu. Resumes May 22. June1.
Las Vegas-Honolulu. Resumes May 24 June 1.
Las Vegas-Maui. Resumes May 24 June 1.
Los Angeles-Honolulu. 1 round trip flight daily through May 20 May 31. 3 flights daily resume June 1.
Los Angeles-Kona. Resumes May 21 June 1.
Los Angeles-Lihue. Resumes May 21 June 1.
Long Beach-Honolulu. Resumes May 21 June 1.
New York-Honolulu. Resumes May 21 June 1.
Oakland-Honolulu. Resumes May 21 June 1.
Oakland-Lihue. Resumes May 21 June 1.
Oakland-Maui. Resumes May 21 June 1.
Phoenix-Honolulu. Resumes May 21 June 1.
Portland-Honolulu. Resumes May 21 June 1.
Portland-Maui. Resumes May 21 June 1.
Sacramento-Honolulu. Resumes May 21 June 1.
Sacramento-Maui. Resumes May 21 June 1.
San Diego-Honolulu. Resumes May 21 June 1.
San Diego-Maui. Resumes May 21 June 1.
San Francisco-Honolulu. 1 round trip flight daily through May 20 May 31. 3 flights daily resume June 1.
San Francisco-Maui. Resumes May 21 June 1.
San Jose-Honolulu. Resumes May 21 June 1.
San Jose-Maui. Resumes May 21 June 1.
Seattle-Honolulu. Resumes May 21 June 1.
Seattle-Maui. Resumes May 21 June 1.
Thank you so much in advance for your help
Beat of Hawaii
Hi Manda.
That came from Hawaiian’s own online flight schedule. We have explained the situation innumerable times, including in today’s post.
Aloha.
Dominick L
Just wanted everyone to know that Hawaiian is trying to hold firm about the non-cancelling of flights, even going so far as to tell us “you can fly and stay in the 14-day quarantine” when trying to cancel our trip scheduled 5/17-5/22! The agent actually said that to my wife…
There own website has the following disclaimer when you attempt to book a flight within our date range:
“20055: We’re sorry but there are no flights available for this date. Due to the quarantine restrictions put in place by the State of Hawaii, we will be operating an extremely limited schedule”
Don’t take no or re-schedule for and answer; the US government is giving the airlines our tax dollars to help deal with this. I want my refund no questions asked.
John C
Dominick L: I am in the same boat (plane) as you guys almost. My fly dates are supposed to be 5/10 return 5/16. I have heard it is a good plane to wait for the elusive “flight cancelled” email from Hawaiian Air. My flt is from SMF to HNL, HNL to LIU. So the word games with them goes on. I might call and say so if I show up at Sacrament airport I will be able to get on a HA flight to HNL ? and see what they say. If all fails I will file a complaint with US DOT, no doubt.
Robyn
Thank you, thank you, thank you Beat of Hawaii!!!
Its hard to be happy about cancelling my trip to Kauai in May. But I am happy that I got a full refund for our direct flight from Houston to Honolulu May 20th on United. I called them about our flight that was no longer showing up on the website. They switched us to a flight through San Fran with no notice from them at all. So when I called them, they told me about the offer to extend the flight for 24 months with a travel voucher. So I told them what I learned on this site.
**If you have reservations for a cancelled flight, US DOT states: “If your flight is cancelled and you choose to cancel your trip as a result, you are entitled to a refund for the unused transportation – even for non-refundable tickets. You are also entitled to a refund for any bag fee that you paid, and any extras you may have purchased, such as a seat assignment.” ***
Thanks to you my full refund will be here in 21 days. And the direct flight from Houston is not cheap. once I told them this information from DOT, the agent just stopped talking about the voucher and said I would be refunded.
We will have to celebrate our 25th anniversary in Texas this year. But Kauai, we will return.
We are so grateful for your site and all the fabulous information you provide. Stay safe!
Mahalo
Beat of Hawaii
Hi Robyn.
Thanks very much! Glad it worked out.
Aloha.
Cecilia H.
I’m supposed to be flying on Hawaiian air May 21st from Las Vegas to Kona, with a return flight on June 2nd.
Can you please tell me whether this flight is cancelled? As I have not received any information about my trip directly.
Thank you
Beat of Hawaii
Hi Cecilia.
We have addressed the issues of cancelled flights vs. not on schedule flights, as regards multiple airlines. We can’t say for sure it is cancelled, since that information is not published. You can ask, or wait to hear. We should know a lot more by early May at the latest.
Aloha.
Comments are closed.
Aloha!
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Last week Hawaiian airlines extended their “April’s schedule” to May 20th. My sister’s flight leaves LAX to OGG on May 19, so she received an email from Hawaiian airlines giving her an option to cancel for a refund. Yesterday, Hawaiian airlines extended their “April’s schedule” to May 31st. My flight leaves LAX to OGG on May 21st, so I text them today to confirm if my flight was cancelled. They said it was not cancel and provided me a different schedule. My new schedule leaves LAX to HNL to OGG of which I did not know or agree to. I am frustrated because our flights are 2 days apart and my sister got the email to fill out a form for a refund while I am awaiting on a call from the re-accommodation desk. According to the DOT policy, I am entitled to a refund if the airline change my flight. I chose the direct flight because I did want to drag 2 young children from one to another flight. But all this does not matter, we were going to Hawaii for non-essential reasons. The wedding is now cancelled and our hotel is closed until May 31st. I just don’t understand, the governor does not want travelers going to Hawaii right now. Why is Hawaiian airlines not cancelling non-essential flights? Like most people in the country right now, I don’t need a credit, I just want my money back. Despite all ordeal my family and I been through losing our cars and part of our house due to a fire, I have been waiting patiently for the government orders to reflex my flight and yet they are making it impossible.
Ann, they are doing the same thing to me. Same flight but mine leaves 5/16. Hawaiian Airlines is basically making their own rules and claiming it to be DOT rules by saying only if flight change is inconveniencing you 6 hours does it qualify for a refund. On top of that, I think they are inferring that it is the departure that must change by 6 hours. What is the most disturbing thing to me is that the State of Hawaii says incoming visitors are such huge potential carriers of this that they must self quar antine for 14 days upon arrival. However, it is perfectly ok to remove you from your direct flight to OGG and let you layover in Honolulu Airport for multiple hours unprotected with lots of other incoming guests that have to soon be quarantined. They know most people wont travel and are trying to manipulate us into cancelling our flights on our own. We get the waiver whether we cancel or not. However, once you cancel, you no longer have a possibility for a refund. Don’t fall for it. I highly recommend that you do not cancel unless they offer refund…in writing. I personally had Hawaiian Airlines submit a refund request, but it will be a month or two before they reply back…and I am not holding my breath that the reply will be any different from them. I have also filed a complaint with DOT, as well as, filing with my credit card company to pursue a refund. I was extremely polite with everyone that I talked to. I even made a counter offer to Hawaiian Airlines that if they wanted to hang onto my money for the two year waiver period, all they needed to do was make the waiver be without fare upcharges later. I didn’t even ask for refund if fares were lower. They laughed at me. So it is what it is. Don’t expect your money to come back without a fight and keep your eye on the class action lawsuit going on. Good luck to you.
We went through all of the frustration as others have mentioned where our direct flight to Maui was cancelled for a mid-May flight, while there was no acknowledgment of the cancellation until I asked the question at the end of April. I requested a refund as I was not interested in the alternate re-schedule through Honolulu where the flight was changed by 6 hours with a 5 1/2 hour layover in Honolulu. I communicated with HA via e-mail and multiple phone calls ( ~ 20X in total) expressing my desire for a refund and not accepting the alternate schedule. There was no compromise on HA part. I told them I was not accepting the schedule change, and sent in a formal complaint to DOT. Two days after the flight took off, HA sent an e-mail agreeing to refund the $. I received the refund 5 days after the e-mail. The DOT complaint was never communicated to me since filing it, and I have no idea if that helped my situation (no reply from DOT to my original complaint). In my opinion, DOT does not help the matter when they allow airlines to use their own determination as to when to officially cancel flights, and to use their own guidelines as to when a schedule change is deemed appropriate. It boggles my mind that DOT has not yet established new guidelines for a “world pan demic” that can cause possible death to people.
I just called Hawaiian Airlines. They stated that all flights are cancelled until May 20. My flight leaves from Long Beach, CA to HNL on May 23, 2020. The lady on the phone stated to call next week and see if my flight is cancelled. If you try to book a flight on May 23, the website states that there are no flights. I will call next week (around 5/12) and update this post with an answer.
Aloha Jeff and Rob.
hope you are both safe and well?
May I ask, is it the presumption that if flights are due to resume in June then the Islands will be free of ‘lockdown’ and all the sights, shops and restaurants will be open?
I have rearranged things for September staying at timeshare properties, so just checking to see what the thinking might be. I know it might require a little crystal gazing, but was just wondering.
Mahalo for all the posts and keeping us all up-to-date.
Michael
Hi Michael.
Thank you. When travel resumes it will be without a lock down, that’s for sure. Will everything be open in the beginning? Doubtful. It is all so fast-changing. We can’t wait to learn all the details ourselves and share them.
Aloha.
Why is Hawaiian Airlines saying my flight from Boston to Honolulu (HA89) is on scheduled? I just read on this site that they were not going to resume that flight until June 1st
Because they are resisting using the word “cancelled” as it then requires them to refund if passenger requests that. I called and they won’t use the word. They ask, do YOU want to cancel. I took the credit for use within TWO years, I can work with that. Has to do with the US DOT definition as Beat of Hawaii has explained in a previous post.
Here was our experience with HAL whole rebooking: they will not honor the fares that are on the web. Mainland to Kauai the fare for the new flight was $35.00 cheaper than the originally booked flight, they kept the $35.00. Inter island the fare on the web was $103, they wanted to charge me $114 and wanted to collect the difference. They claim that these are not change fees but that the public fares are for first time bookings only. I asked them to send me their published fare rule on that one and am still waiting two weeks later. We are fortunate and get to travel a lot. Due to a cancelled cruise, cancelled wedding and rearranged trip to Hawaii, I have dealt with six airlines (Alaska, American, Delta, Hawaiian, Southwest and United). Every single one other than Hawaiian has been gracious, easy to deal with and in two cases even generous (gave refunds when they could have given credits). Hawaiian has been perfectly awful in all respects and is totally ignoring DOT published rules. Once this trip is over will never use them again — ever. Will even take the stopover in Honolulu and fly Southwest inter island. Aloha spirit my ass.
I have flight reservations to Maui from Omaha, NE going through San Francisco on June 8th on United. Should I go ahead and cancel now or wait and see what happens in May? Thank you kindly for your recommendation!
Hi Tami.
Would suggest waiting a couple of weeks if you can do so without that having negative repercussions, we still expect more clarity on this.
Aloha.
Is Hawaiian Airlines, as of April21, going to start up flights to Seattle? What about Long Beach? Or Phoenix?
Aloha,. I am in the same boat as alot of people. Flight scheduled for may 16 Hawaiian airlines. I understand HA is holding off on making cancelations official and why. Could you please tell me if there are any rules for how much advanced notice they must give for cancelations if any? I would expect at least two weeks since they are not operating my flight but are there any hard rules for that? Thankyou
Hi Jeff.
No we aren’t aware of any rules in that regard and you’ve undoubtedly seen what DOT told us about this. Hopefully the airlines’receiving permission from DOT to remove flights will expedite resolution to this frustrating and unexpected situation.
Aloha.
Hello, Can you kindly tell me where you got the “Hawaiian Airlines Mainland/Hawaii flight resumptions”? My flight is 5/28. per the information you provided above, our flight is cancelled and will not resume until 6/1. I asked Hawaiian for a refund, they will only give me a credit claiming that the flight is not cancelled and still in operation.
Hi Manda.
The answer to your question is at the very beginning of the post and we have addressed this issue many times including here:
https://beatofhawaii.com/wait-to-get-your-refund-and-maybe-more-hawaii-flights-cancelled/
Aloha.
Yes, I have seen all your updates and have been keep up with your news. Thank you so much for sharing the information.
My questions is where did you get this resumption information below? When I contacted Hawaiian for a refund on my 5/28/ flight, I am told by numerous agent that my flight is not cancelled and only flights to 4/30 is cancelled.
from your website . . . .
Hawaiian Airlines Mainland/Hawaii flight resumptions.
Boston-Honolulu. Resumes May 22. June1.
Las Vegas-Honolulu. Resumes May 24 June 1.
Las Vegas-Maui. Resumes May 24 June 1.
Los Angeles-Honolulu. 1 round trip flight daily through May 20 May 31. 3 flights daily resume June 1.
Los Angeles-Kona. Resumes May 21 June 1.
Los Angeles-Lihue. Resumes May 21 June 1.
Long Beach-Honolulu. Resumes May 21 June 1.
New York-Honolulu. Resumes May 21 June 1.
Oakland-Honolulu. Resumes May 21 June 1.
Oakland-Lihue. Resumes May 21 June 1.
Oakland-Maui. Resumes May 21 June 1.
Phoenix-Honolulu. Resumes May 21 June 1.
Portland-Honolulu. Resumes May 21 June 1.
Portland-Maui. Resumes May 21 June 1.
Sacramento-Honolulu. Resumes May 21 June 1.
Sacramento-Maui. Resumes May 21 June 1.
San Diego-Honolulu. Resumes May 21 June 1.
San Diego-Maui. Resumes May 21 June 1.
San Francisco-Honolulu. 1 round trip flight daily through May 20 May 31. 3 flights daily resume June 1.
San Francisco-Maui. Resumes May 21 June 1.
San Jose-Honolulu. Resumes May 21 June 1.
San Jose-Maui. Resumes May 21 June 1.
Seattle-Honolulu. Resumes May 21 June 1.
Seattle-Maui. Resumes May 21 June 1.
Thank you so much in advance for your help
Hi Manda.
That came from Hawaiian’s own online flight schedule. We have explained the situation innumerable times, including in today’s post.
Aloha.
Just wanted everyone to know that Hawaiian is trying to hold firm about the non-cancelling of flights, even going so far as to tell us “you can fly and stay in the 14-day quarantine” when trying to cancel our trip scheduled 5/17-5/22! The agent actually said that to my wife…
There own website has the following disclaimer when you attempt to book a flight within our date range:
“20055: We’re sorry but there are no flights available for this date. Due to the quarantine restrictions put in place by the State of Hawaii, we will be operating an extremely limited schedule”
Don’t take no or re-schedule for and answer; the US government is giving the airlines our tax dollars to help deal with this. I want my refund no questions asked.
Dominick L: I am in the same boat (plane) as you guys almost. My fly dates are supposed to be 5/10 return 5/16. I have heard it is a good plane to wait for the elusive “flight cancelled” email from Hawaiian Air. My flt is from SMF to HNL, HNL to LIU. So the word games with them goes on. I might call and say so if I show up at Sacrament airport I will be able to get on a HA flight to HNL ? and see what they say. If all fails I will file a complaint with US DOT, no doubt.
Thank you, thank you, thank you Beat of Hawaii!!!
Its hard to be happy about cancelling my trip to Kauai in May. But I am happy that I got a full refund for our direct flight from Houston to Honolulu May 20th on United. I called them about our flight that was no longer showing up on the website. They switched us to a flight through San Fran with no notice from them at all. So when I called them, they told me about the offer to extend the flight for 24 months with a travel voucher. So I told them what I learned on this site.
**If you have reservations for a cancelled flight, US DOT states: “If your flight is cancelled and you choose to cancel your trip as a result, you are entitled to a refund for the unused transportation – even for non-refundable tickets. You are also entitled to a refund for any bag fee that you paid, and any extras you may have purchased, such as a seat assignment.” ***
Thanks to you my full refund will be here in 21 days. And the direct flight from Houston is not cheap. once I told them this information from DOT, the agent just stopped talking about the voucher and said I would be refunded.
We will have to celebrate our 25th anniversary in Texas this year. But Kauai, we will return.
We are so grateful for your site and all the fabulous information you provide. Stay safe!
Mahalo
Hi Robyn.
Thanks very much! Glad it worked out.
Aloha.
I’m supposed to be flying on Hawaiian air May 21st from Las Vegas to Kona, with a return flight on June 2nd.
Can you please tell me whether this flight is cancelled? As I have not received any information about my trip directly.
Thank you
Hi Cecilia.
We have addressed the issues of cancelled flights vs. not on schedule flights, as regards multiple airlines. We can’t say for sure it is cancelled, since that information is not published. You can ask, or wait to hear. We should know a lot more by early May at the latest.
Aloha.