Awful legroom and embarrassing “food” on one hand. A lovely widebody plane, a unique solid Hawaii brand, and on-time performance on the other. Hawaiian Airlines economy review plus Extra Comfort.
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65 thoughts on “Review Of Hawaiian Airlines Economy + ExtraComfort on Wide-Body”
Aloha, thank you for the information. We flew Seattle to Maui a few days ago in regular seats, nothing exciting there. We also noticed the flight attendants were less engaged, they’re probably worn out.
The food. Yikes! It has gone so far downhill. I couldn’t eat the bagel, or whatever with cheese and pork bacon. There are lots of people who don’t eat pork, so why would they serve it? Fortunately, I brought leftover veggie pizza.
Looking forward to your next article.
Lanell
Hi Lanell.
Thanks. We’re appreciate hearing from you. And this sanity check.
Aloha.
Aloha Beat of Hawaii!
I actually flew HA last week from HNL to SFO.
Everything was good on the A330, 1st class seats, because my Ohana are 6’5 and 6’10. (Yes, that’s tall)
It was all good until we landed.
I was taking my pillow with me.
The flight attendant from the other part of the plane was an older female. She grabbed the pillow, yelled at me that it belongs to her and cut my arm with her really long nails.
I was bleeding through my shirt.
Then I went to get a checked bag that was destroyed.
1st class cost each of us 1k.
Hawaiian won’t return my calls.
Anywhere else it’d be called assault.
Mahalo to you both.🌺
Hi Pam.
Thanks. We’re so sorry to hear about your experience! Have you contacted their executive office (call their Corp ofc to get there)? Please let us know how it turns out.
Aloha.
We love Hawaiian Airlines when going to the islands yearly. BUT we used to upgrade for about $100+ from LAX to the islands for Extra Comfort in previous years but this year, it was over $200. With a family of 4, that’s an upgrade for almost $1K just for one way. I might start looking at other airlines that offers a better deal for extra leg room.
BOH, Here is a question for you regarding the “upgrade Fee for the “Extra Comfort” seat:
The price of the Flight was more because Jeff waited till the last couple of Days to Book the Flight. Would it be an accurate assumption to say that if he had booked earlier to obtain the $129.00 Air Fare, that the Upgrade to “Extra Comfort” would also have been less expensive? I am only asking this in Fairness to Hawaiian Airlines. If you could find this out and let us all know, it would be “useful information” for us to have when booking in the future. I would find it incredible odd, that the “upgrade” would cost more than the actual “ticket price” for a regular economy seat if booked well in advance. Please let us know. Thanks for your help.
Hi Ed.
Great question. No. The upgrade fee would not have been less unfortunately.
Aloha.
As BOH said, the price of EC doesn’t fluctuate like the actual airfares do for a flight.
But the price for an EC is different depending on:
what airport you fly out of/into Hawaii,
where the seat is on the plane
and the time.
I was shocked that he had to pay $142.00 one way for an EC. From OAK or SFO I see the price varies from $45.00 to $95.00, again depending on departing airport, island arrival, seat map and schedule.
Hope this helps.
Aloha Jeff & Rob and all at BoH.
Just returned to Ireland from a trip to the Big Island Maui.
(Incidentally, the queue for the flight back to Los Angeles at Maui was horrendous- well over an hour!)
Because I’m traveling back to Europe from the Islands, I usually travel Extra Comfort on Hawaiian. As a six foot plus, I have always enjoyed and been very happy with Hawaiian and that extra space. The sandwich offered is a sandwich more than any of the other carriers. It’s nothing exceptional, but better than nothing. I prefer the seats on the A330 to the A331, but have experience both and the space is fine.
I still look forward to the time Hawaiian will fly direct from Europe on the 787’s Extra Comfort…
Keep well and all good wishes.
Hi Michael.
Our paths almost just crossed again on the BI. Hope they will again soon.
Aloha.
Any other long haul carriers offer much better complimentary meals than Hawaiian even tries to.
HA charges more for a one way ticket than half of a round trip. I prefer segment pricing like SW and Alaska. Usually a better deal.
BOH,
Jeff gave a less than stellar review of “Seating and comfort (ExtraComfort),” yet it was rated a 10. Seems like an 8 or 9 would have been more on target.
In the past, we flew from San Diego – a 3 1/2 hour drive (anything to avoid LAX). We flew Extra Comfort in a small 3-row section just behind First. It was pretty comfortable but just was not enough legroom.
When they started offering non-stop from Ontario, we jumped at it. Last year we took Extra Comfort – so underwhelming in a single-aisle plane. So this year we took first class. Which, in reality, was more like Extra Comfort with better service and a bit more legroom. I think, if we go 1st-class next trip, it will be from San Diego or, God forbid LAX – wide bodies are great.
Rod W take a look a flying out of Long Beach! Most of trips have been from LAX on the A 330 but I prefer flying from Long Beach due to less traffic, hassell, stress, and now the long trek to the gate at LAX. My wife does not like the A 321 from Long Beach but hates the trek at LAX. I think we should just flip a coin each trip to decide from where we depart.
Flew HA last Saturday night from Tahiti to Honolulu then Honolulu to Pdx and have to say, getting more disappointed by the minute. Paid 4 ways extra comfort seats as much as 100 $ each then had to change my return date so lost on my original seats, had to pay more money to get extra seats again. In fact, I don’t know how these seats can qualified for extra comfort when they are uncomfortable to begin with. I won’t even talk about the food. Been flying the same route for several years because I like the times but seriously looking at different companies where my money would go a long way.
Aloha Rob+Jeff So I bought extra comfort for our trip Oct 11-20 there and back. The seats going back were 160.00 ea. Was less than 125.00 going to Lihue. I prefer the comfort seats near the front. Don’t know why they are spaced in each section. The food has gotten really bad. I bring my own. Will give you a report on my flight experience when the event happens. Am gearing up for “the hike” at LAX on Tuesday. Cheers!!!
Hi Debra
Yes please let us know. Thanks and happy travels!
Aloha.
So sad to read about the status is meals …. Many years ago popular chefs designed meals for Hawaiian Airlines… it made for such s pleasant trip…
Thank you for this assessment. I’m in San Diego and visit at least every other year – sometimes annually.
With the completion for these flights, Southwest excluded, it might help to compare other airlines.
I’ve used Hawaiian once, but have used others and comparing offerings would be good.
I want to keep Hawaiian at the top of my list. My in-laws do, but I think an objective view of 5-6 hours in a captive machine should consider what it is we’re accomplishing. We step on a plane in (pick location) and step off in (pick Hawaiian destination).
Delta and Alaska offer foo alternatives.