Optimism upon a timeline for lifting of restrictions from Hawaiian Airlines CEO.
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Home » Blog » Hawaii Travel News » Hawaiian AIrlines CEO Addresses Resumption of Hawaii Travel
Hawaii airlines just cancelled my direct flight that I booked weeks ago stating it was due to the “14 day quar antine”. Then after frantically looking for flights from different cities I found they still offered flights just for a lot more money. Since I live there and have to get my family of 5 back and forth often I will not be purchasing tickets from them in the future. I will not depend and support a company that lies to it’s customers and really put us in a tough position so close to our flight date.
It is unbelievable to me that decisions take this long from the Governors and other elected official offices. I understand the laid back attitude on the Islands is what makes it a special place, but there is no Aloha in costing good people to lose their jobs, homes, businesses, and self respect. All of this in the name of “Safety” by so-called “leaders” polarized by fear! The numbers are staggering, for example; On Maui, 61% of businesses on the island report NO revenue for the entire month of April!
There is a way to bring visitors to the islands safely, with travel resuming in 1 week or less. Perhaps a mandatory test upon arrival, and every three days subsequent to that up to two weeks or there about. Those fearful of flying wont come anyway till a vac cine or cure comes along, and this will automatically result in a gradual return to normalcy!
Who in their right mind would continue the destruction of their own economy? This unconstitutional “shutdown” is ruining not only the travel industry but the lives of millions of Americans. The destruction this is doing is far worst than the actual vi rus. Wake up people! Never sacrifice your FREEDOM!
I’m still waiting for my refund on a flight I had on May 29th that I had to cancel. I don’t want a voucher I want a cash refund. Tickets were purchased through Expedia.
I just got my refund from Hawaiian Airlines. We booked our trip for first week in May back in November LAX to HNL, and an inter-island leg. I asked for a refund in late March and then canceled a few weeks later, since I hadn’t heard anything. I received an email earlier this week saying I would receive a refund credited to my credit card for all 6 tickets purchased, but that it would take 1 or two billing cycles. I checked my credit card this morning and I had already been credited for every single cent. It’s not cash but now I have a credit on my card I can use whenever and wherever I want. Will be rebooking once it’s clear.
Hi, I was also told I had a credit for my expedia Hawaii flight, but I went online and asked for a refund..waiting for it to go back on my credit card, they sent me an email saying g it would be refunded
Please know the entire bed and breakfast small business owners are behind you 100%. If there is a way to petition or Lobby the governor and mayors please Let us know.
Mahalo,
Our family booked tickets to HA back in October for June as a grad gift. Then we was forced to get a voucher because we couldn’t get a refund. We had to cancel our flight because our hotel had canceled our rooms because of the quar antine. It cost us another $175.00 to get the voucher after we already paid over $1900.00 for our tickets to HA. I have went to school and lived in HA. It is disappointing and we specifically pick Hawaiian Airlines and can’t even transfer the tickets to another airlines to travel somewhere else.
Mahalo
Hi Monique.
Thanks for sharing that. Sorry to hear how it went.
Aloha.
I have a trip scheduled from Lax to Kona and then to Maui in October do you expect this to be open then without 14 day quar antine
No thank you to visitors not following the mandatory quar antine of 14 days. Has anyone noticed Kauai, HI and American Samoa are the only places with no new or active cases at this time? The reason for that is our travel quar antining. I’m not comfortable with lifting it. I’m a 38 year old wife and mother of 3, two have disabilities, and I myself have MS. I’m compromised as it is. No thank you. Please go look at places with people coming and going from other places and look at statistics. NO THANK YOU TO LIFTING QUAR ANTINE!
Aloha, I am responding from Canada. My husband and I live in a small Canadian town that so far has not seen a case. We also own a condo in kauai and would love to visit it. Canada’s curve is flat especially in B.C. where we live.
I feel we are being lumped in with mainland USA which has a much bigger infection rate and has not always handled the vi rus well.
Mahalo Elaine and Lorne
Hi Elaine.
Thanks.
Aloha.
We had a trip planned beginning of May but had to cancel, rebooked timeshare and AirBNB for beginning of September.But haven’t gotten flights yet. We are so hoping you’ll be flying to Maui from Phoenix by then! We’re actually doing a two island trip, going to Maui first then Kauai, so will be doing a interisland flight, then flying out of Kauai back to Phoenix.
We booked our trip to oahu back in jan for aug24 – sept 2 with alaska airlines from seattle for my daughters 21st birthday. We are staying at a air b&b on the north shore. What’s the chances this is still going to happen?? This stuff is stressing me out. Thankyou. Jamey H
Hi Jamey.
It is stressful for everyone including those of us here in Hawaii. We are hopeful it will work out and expect to have much more definitive information soon.
Aloha.
As with other airline CEOs, HA is no different. They continually flout the DOT regs by not refunding passengers. They made millions through various fees and their still complaining they have no $$$. Have they gone through all those millions already? They used to be considerate of Hawaii residents back in the day. Now it’s all about the almighty dollar. Guess that happens when the CEO is from a foreign country.
Maleko,
Email HA with your reservation number and specifically say that you want a refund to your credit card and you do not want credits or voucher. Copy yourself on the email.
If You don’t see the refund in 2 weeks, print the refund regulation from the DOT website. Send your email and the refund regulation to your credit card and dispute the charge.
I booked my flight to Maui with Alaska Airlines. I got my refund, no questions asked and a sincere apology.
I booked my flight return flight with HA, I’m disputing it with my credit card. HA is an ethical company and I hope it will go of business.