166 thoughts on “This Hawaiian Airlines Terminal Is A Traveler’s Nightmare”
Jacqueline S
Hawaiian Airlines move is a nightmare. We flew in June from LAX and getting out of the terminal was awful. We will fly out of Long Beach next year. LAX never again!
Hawaiian Airlines has received the short end of the stick with the move to this new terminal. Hawaiian (and even Philippine Airlines) protested this move initially with Los Angeles World Airports – which runs LAX, as it was not Hawaiian’s choice to move. Thumbs down to LAX for this.
Unfortunately it’s not just Hawaiian; American is also having flights out of that dystopian International terminal. I recently arrived on a LIH-LAX flight, in Terminal 5, to discover that I had 30 minutes to make my connection at Gate 153. I am able-bodied, but at 70 with a very heavy backpack, that was not doable. If I had not quickly snagged a wheelchair (vaguely humiliating), I could not have made it.
We traveled in Feb. to go to Kauai, we heard there was a walk, but we didn’t expect such a long one! I am older w/bad hips & knees, it was rough! Signs weren’t clearly marked which way to go, my party of 6 went the wrong way for a short bit. Started to get frustrating & we live near LAX! Come w/patience & you’ll have to buy water @ the airport after that brisk walk, since you can’t bring any thru bag check. Water costs a lot. By time we got to the gate, we were winded. The seats are comfortable. That’s the only plus for the new terminal. Good luck everyone.
My elderly parents just returned to LAX from HNL and they experienced an undesirably long walk to the baggage claim area.
If someone is older, I would recommend arranging for a wheelchair or porter to assist. They said they will never take Hawaiian through LAX again because of this.
I had the privilege of flying round trip out of LAX at the beginning of Aug. Everything you’ve mentioned in this article is accurate and more! There is terrible internet service anywhere near the Hawaiian Airlines gates so if your trying to download some entertainment…. Better do it way before you get to the gate. There is NO food, grab it by the tsa check in. There is supposedly some online ordering and delivery service for food but …. No internet and the fees plus 45 minute delivery time made that a not an option. I had a good attitude about the walk and extremely adventurous pathway to the baggage claim. At times I thought I’d never find my bags but after a half an hour of twists turns endless hallways and numerous escalators I did.
This article is on point. No Hawaiian Airlines lounge at LAX and a super long walk from the terminal to the gate. On return flights is a long walk to the baggage claim. For any Senior, i’d suggest taking another airline.
To Fran H who was asking about the golf cart ride at LAX. After the security ✓point, you will go halfway through the shops. Stop. Turn left and proceed to escalators. At the bottom is where you will find airport employees that will shuttle you to an elevator that will take you up to the gate area. Hopefully your gate will be in the low 200’s. Just allow a lot of extra time and take it slow so you don’t get confused. Even ask someone to guide you if possible. Good Luck. Have a nice trip and just stay calm.
Unfortunately, Hawaiian Airlines is at the bottom of the totem pole as far as gates and terminals go. Airlines don’t pick their terminal unless they’re one of the big boys. Fly Southwest, enjoy that single isle jet for five hours and maybe you can get some sleep while they’re giving hula or a ukulele lessons…😂
Hawaiian Airlines move is a nightmare. We flew in June from LAX and getting out of the terminal was awful. We will fly out of Long Beach next year. LAX never again!
Hawaiian Airlines has received the short end of the stick with the move to this new terminal. Hawaiian (and even Philippine Airlines) protested this move initially with Los Angeles World Airports – which runs LAX, as it was not Hawaiian’s choice to move. Thumbs down to LAX for this.
Unfortunately it’s not just Hawaiian; American is also having flights out of that dystopian International terminal. I recently arrived on a LIH-LAX flight, in Terminal 5, to discover that I had 30 minutes to make my connection at Gate 153. I am able-bodied, but at 70 with a very heavy backpack, that was not doable. If I had not quickly snagged a wheelchair (vaguely humiliating), I could not have made it.
We traveled in Feb. to go to Kauai, we heard there was a walk, but we didn’t expect such a long one! I am older w/bad hips & knees, it was rough! Signs weren’t clearly marked which way to go, my party of 6 went the wrong way for a short bit. Started to get frustrating & we live near LAX! Come w/patience & you’ll have to buy water @ the airport after that brisk walk, since you can’t bring any thru bag check. Water costs a lot. By time we got to the gate, we were winded. The seats are comfortable. That’s the only plus for the new terminal. Good luck everyone.
My elderly parents just returned to LAX from HNL and they experienced an undesirably long walk to the baggage claim area.
If someone is older, I would recommend arranging for a wheelchair or porter to assist. They said they will never take Hawaiian through LAX again because of this.
I had the privilege of flying round trip out of LAX at the beginning of Aug. Everything you’ve mentioned in this article is accurate and more! There is terrible internet service anywhere near the Hawaiian Airlines gates so if your trying to download some entertainment…. Better do it way before you get to the gate. There is NO food, grab it by the tsa check in. There is supposedly some online ordering and delivery service for food but …. No internet and the fees plus 45 minute delivery time made that a not an option. I had a good attitude about the walk and extremely adventurous pathway to the baggage claim. At times I thought I’d never find my bags but after a half an hour of twists turns endless hallways and numerous escalators I did.
We try to avoid LAX as much as possible. The Hawaii customers suffer a long walk when a bridge could be built for a straight walk.
This article is on point. No Hawaiian Airlines lounge at LAX and a super long walk from the terminal to the gate. On return flights is a long walk to the baggage claim. For any Senior, i’d suggest taking another airline.
To Fran H who was asking about the golf cart ride at LAX. After the security ✓point, you will go halfway through the shops. Stop. Turn left and proceed to escalators. At the bottom is where you will find airport employees that will shuttle you to an elevator that will take you up to the gate area. Hopefully your gate will be in the low 200’s. Just allow a lot of extra time and take it slow so you don’t get confused. Even ask someone to guide you if possible. Good Luck. Have a nice trip and just stay calm.
Unfortunately, Hawaiian Airlines is at the bottom of the totem pole as far as gates and terminals go. Airlines don’t pick their terminal unless they’re one of the big boys. Fly Southwest, enjoy that single isle jet for five hours and maybe you can get some sleep while they’re giving hula or a ukulele lessons…😂