You find a cheaper flight to Hawaii on another airline, perhaps even a better nonstop at a more convenient time. But you’ve spent years building loyalty with your usual carrier, and booking elsewhere means giving up miles, status, or benefits you’ve worked to earn. How much extra is that loyalty really worth, especially when upgrades are increasingly uncertain, and some perks can simply be purchased a la carte?
For 2027, the airlines are upending the rules again. Hawaiian and Alaska are changing how flights earn credit, United is putting far more emphasis on spending, and Southwest is making status harder to retain for many regular flyers. Some Hawaii travelers could fly just as much as before and still fall short of status, while others may discover they’re paying more to stay loyal than the benefits are actually worth.
Airline loyalty is becoming more expensive.
Alaska and Hawaiian are taking a unique approach with Atmos Rewards. Starting January 1, members can choose to earn points based on distance flown, ticket price, or flight segments. Existing members who make no selection continue earning by distance, while new members default to price-based earning.
United is eliminating its qualification option that combined flights and spending beginning in 2027. Premier Silver will require 6,000 Premier Qualifying Points, Gold 12,000, and top-tier 1K rises to 32,000. Members still need at least four United-operated flights annually, but flying frequently on inexpensive tickets will no longer provide an alternative route to status. The new requirements govern qualification during 2027 for 2028 status.
Southwest is raising its flight requirements, too. Its longtime A-List tier, which currently requires 20 qualifying one-way flights, becomes Silver in 2027 and will require 25. Members can alternatively qualify through 35,000 tier qualifying points, with every eligible dollar spent on Southwest credit cards counting toward that total.
We’ve already examined how the same Hawaiian flight could earn dramatically different Atmos Rewards points. For mainland travelers buying relatively inexpensive Hawaii fares, distance-based earning may be considerably more rewarding, while expensive tickets can favor price-based earning. Under the current rules, the cheapest Saver fares generally earn nothing.
Are the benefits worth what you’re paying?
Southwest currently charges $45 each way for a first checked bag on standard mainland-Hawaii fares. That’s $90 round trip, a meaningful expense if you’re traveling with luggage. Silver status waives that charge, but what happens when another airline has a better fare?
Suppose your preferred airline costs $120 more round trip than a competitor that charges the same baggage fee. Even after paying $90 to check a bag on the cheaper flight, you’re still $30 ahead. If you decide not to check luggage, the entire $120 becomes a potential saving.
Of course, some travelers get considerably more from status than free bags. Preferred seating, priority boarding, flexible changes, and infrequent upgrades have value, particularly on longer Hawaii flights. Someone regularly receiving extra-legroom seats might reasonably pay more to keep those benefits, while a traveler who rarely gets upgraded has a harder calculation to make. And for an entire family, the savings can look entirely different depending on whether baggage and seating benefits extend to everyone on the reservation.
The biggest uncertainty may be upgrades themselves. Our reader Harriett, who commutes between islands once or twice weekly, previously appeared among the top five passengers on Hawaiian’s upgrade lists and regularly received upgrades. More recently, she reported finding herself around twentieth or lower and rarely clearing, despite continuing to fly frequently.
Harriett described those changes in comments on our coverage of the Hawaiian acquisition and its impact on travelers. She also reported higher ticket prices, fewer flight choices, and reduced lounge availability, making her experience particularly costly for someone who depends on regular interisland travel.
Credit cards complicate things further. Airlines let members earn status through everyday spending, but putting major purchases on one carrier’s card can mean giving up better cash back or more flexible rewards elsewhere. We’ve previously explored how Hawaii flights have become closely tied to airline credit card sales, and the 2027 changes are pushing that relationship further.
When the best Hawaii flight available isn’t on your preferred airline.
We’ve changed our own approach to airline loyalty over the years. As we described in why we no longer book Hawaii flights the way we used to, we once paid considerably more attention to preserving status. Today we’re more likely to compare the overall journey, including airports, schedules, cabins, and actual costs, before deciding which airline to fly. Loyalty has dropped way down the list.
That can mean buying the seat you really want rather than hoping for an elusive upgrade, or choosing a competitor’s nonstop flight instead of accepting a connecting flight to stay loyal. The benefits of status must be weighed against the inconvenience or extra expense of using it.
For Hawaii visitors who fly only once or twice a year, the financial rewards of elite status may be modest. Residents and frequent mainland travelers face a more complicated decision, particularly as the new qualification rules begin affecting benefits they previously earned.
Are you still choosing your Hawaii airline partly because of loyalty status, or have you started booking whichever flight works best? We’re especially interested in which perks you actually use, whether you’re still getting upgrades the way you used to, and how much extra you’re now willing to pay to stay loyal.
By Rob and Jeff, Beat of Hawaii.
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Excellent BOH analysis of an ever-changing and increasingly complicated subject for the Hawaii traveler. For us as we’ve gotten older, convenient scheduling and avoiding the red eye has become a priority. Now all of our Hawaii travel is to and from Kauai. So, since we live in Texas that requires a connection somewhere on the West Coast. We try to avoid if at all possible an LAX connection. PHX is oftentimes a viable alternative. We try to stay loyal to UA and AA because of lifetime status, but if we can get a good premium economy or first class deal elsewhere, we’re on it. Comfort comes over airline loyalty and at times even over the wallet too.
I’m in my 70’s and have enjoyed visiting my son’s family on Maui. I’ve enjoyed Hawaiian Airlines for hospitality (attentive crew, decent meals and welcome drink). The mileage benefits have severely increased. I have 58,000+ miles in my account and cannot even get one RT ticket to Hawaii. Not much value anymore (used to be 20,000 miles to get RT). I wish the FAA would investigate this raising awards increases. I feel cheated as I’m on a fixed income. Peter D.
When is Enough Enough for the airlines
A very nice summary of the current situation of air travel to Hawaii, but also nearly everywhere else today. Nothing about air travel is getting easier or cheaper, and that seems unlikely to change in the near future. You can almost certainly expect that long distance travel to Hawaii from the mainland will have significant annual increases. Our air travel this year almost doubled in cost from last year. The airlines seem to be relying on AI to maximize their profits, but it’s hard to find fault with an industry that constantly loses profits.
Mahalo for this miles update as things changing so darn fast! I was thinking about a trip to SLC recently to see a friend and wanted to go 1st class, so started researching online and phone. Am a boomer who remembers the 80’s deregulations where then it was best to contact a travel agent because airlines would give them a bunch of “consolidated” cheaper fares. So after looking at every option online, as well as calling Hawaiian/Alaska (Sunday wait time was 35 minutes and got an outsourced foreign representative, who if booked with, would be charged a fee for using … that’s COLD) … I then called a highly rated travel agent in Honolulu, Regal Travel. Essentially Jody said that the lockdown destroyed the consolidated low tickets but did find the best RT 1st class rate with HA/AS for $1930 + $85 fee. Not bad given most online show closer to $3K or more. Then via Momondo online I found a UAL RT (red eye outbound) that was $400 cheaper. Hope this helps as it’s wild out there!
I’ve always booked what flights work best for me, to Hawaii or anywhere else. My criteria for Hawaii is non-stop only and no red eyes, so that leaves Hawaiian out of my home base (PHX). I like Hawaiian alot, but if another major airline met both of those criteria, I’d seriously look at that option. American is only halfway there for me with some nonstops, but only red eyes on the return.
While I have status with two of the major airlines, I don’t chase it like many do. Either it happens organically, or it doesn’t. I’m good either way. Do I appreciate some of the perks with status, of course, but I’ll live without them, too.